Ashlee Jenkins

Washington, IL *****

adqzu9@r.postjobfree.com

+1-309-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

HGS - Peoria, IL

October 2018 to Present

Took care of customer complaints via social media and over the phone. Came up with effective solutions to problems. Answered phone calls from customers professionally and responded to customer inquiries and complaints. Researched required information using resources. Handled and resolved customer complaints regarding products sales or customer service issues. Following up on cases or calls when needed. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Also provided reference numbers so they could follow up on cases. Engaged in positive interactions known as "brand love" Connected with the customer in a positive way, helped come up with creative posts and comments to better engage with customers. Familiar use of all social media platforms as well as the various programs such as slack and sprinklr to better do the job effectively. CSR

Domino's - Washington, IL

June 2018 to January 2019

Line cook. Made pizza, prepped for the week, cleaned, folded boxes. Willing to work and do overtime if needed. Hard worker. Takes time to ask questions and do job efficiently. Education

High school in N/A

Washington Community High school - Washington, IL

September 2012 to May 2016

Skills

• Customer service

• Social Media Management

• Email Marketing

• Proofreading

Languages

• English - Fluent

Assessments

Written communication — Proficient

May 2021

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient

Spreadsheets with Microsoft Excel — Familiar

May 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar

Work style: Conscientiousness — Highly Proficient

April 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.