Customer Service Representative
Resume:
Ashlee Jenkins
Washington, IL *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
HGS - Peoria, IL
October 2018 to Present
Took care of customer complaints via social media and over the phone. Came up with effective solutions to problems. Answered phone calls from customers professionally and responded to customer inquiries and complaints. Researched required information using resources. Handled and resolved customer complaints regarding products sales or customer service issues. Following up on cases or calls when needed. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Also provided reference numbers so they could follow up on cases. Engaged in positive interactions known as "brand love" Connected with the customer in a positive way, helped come up with creative posts and comments to better engage with customers. Familiar use of all social media platforms as well as the various programs such as slack and sprinklr to better do the job effectively. CSR
Domino's - Washington, IL
June 2018 to January 2019
Line cook. Made pizza, prepped for the week, cleaned, folded boxes. Willing to work and do overtime if needed. Hard worker. Takes time to ask questions and do job efficiently. Education
High school in N/A
Washington Community High school - Washington, IL
September 2012 to May 2016
Skills
• Customer service
• Social Media Management
• Email Marketing
• Proofreading
Languages
• English - Fluent
Assessments
Written communication — Proficient
May 2021
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient
Spreadsheets with Microsoft Excel — Familiar
May 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Work style: Conscientiousness — Highly Proficient
April 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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