Customer Service Representative

TOY A CRISP

Blue Springs, MO ***** 816-***-****

www.linkedin.com/in/toycrisp ***.*****@*****.***

ENERGETIC CUSTOMER SERVICE EXPERT

Provide Stellar Service in Diverse Industries Exceed Customer Satisfaction Expertise in:

− Complaint Resolution − Semi Truck Sales Asst − Travel Arrangements

− Chat Room Exp − Call Center Exp − Property Mgmt

− Loan Processing − Loan Servicing − Microsoft Office Suite EXPERIENCE

R & K PROPERTIES, INC., BLUE SPRINGS, MO APRIL, 2021 – MARCH, 2022 Responsible for advertising vacant properties on Zillow and other avenues. Investigating and resolving property complaints and rental violations as well as collecting rent and other property fees from tenants and individual owners

ABF FREIGHT SYSTEMS, Kansas City, MO October, 2020 – October, 2020 Work Number Employer Code: 11151

Casual Dock Worker

Responsible for loading and unloading trailers for the purpose of transporting a wide variety of cargo, moving cargo, driving a forklift, or using a pallet jack or other freight for transit. Effectively and efficiently operating mobile technology and completing all required paperwork. Actual duties and schedule may vary depending on terminal location.

ARROW TRUCK SALES, Kansas City, MO April 29, 2017 – May 16, 2020 For VOE Email: *******@**********.***

Customer Service Specialist

Position is responsible for receiving incoming sales calls, capturing customer information, initiating sales leads and transferring leads to the appropriate sales associates nationwide for a seamless and superior customer experience. Providing prompt, professional and consistent correspondence via computer and/or phone with prospective customers. Log incoming prospect leads into the Customer Relations Management (CRM) system timely and accurately. Screen (Qualify) incoming leads in a timely manner and identify the potential of prospects developing into a customer. “Hand-off” (forward) prospect/lead to designated Retail Sales Consultant at the appropriate Arrow Truck Sales branch via CRM lead transfer and a combination of email and or phone communication. Maintain current data base, update leads and purify inactive accounts. HY-VEE, Blue Springs, MO October 24, 2014 – October 16, 2018 For VOE email: *********@*****.***

Customer Service Representative/Cashier/Charcuterie Specialist Handle incoming customer payments and inquiries in person and by telephone; record details of transactions, interactions, inquiries, complaints, and comments.

• Enhanced customer satisfaction by referring average of 2.5% of customer grievances that cannot be resolved at point of contact to department heads for further investigation. Provided information about products and services by directing customers within store and explaining pricing. TOY A CRISP ***.*****@*****.*** PAGE TWO

H & R BLOCK, Kansas City, MO November 29, 2007 – May 6, 2016 The Work Number Employer Code: 10887

Franchise Support Specialist

Supported approximately 160 franchisees in Arkansas, Louisiana, Alabama, and Mississippi from corporate headquarters office.

• Attained service level agreement for resolving issues within 48 hours by assisting with end-to-end issue resolution, managing franchisee operational and logistical issues, conducting basic application training, handling technical or procedural questions, answering and repairing proprietary systems concerns, elevating critical problems to management.

• Improved franchisee satisfaction by participating in “How To” project team, creating guides for assisting franchisees in navigating systems.

• Enhanced quality by providing support to team lead in maintaining internal materials accessible to franchisees in internal resources site.

Administrative Assistant

Provided operational support for Chief Financial Officer, Chief Operating Officer, and Chief Risk Officer at H & R Block Bank. Planned and coordinated all meeting facilitation, including catering, materials, logistics, and accommodations. Arranged conference calls.

• Improved documentation and reporting by compiling monthly board meeting reports for H & R Block Board from several departments’ input, using Microsoft Word, PowerPoint and Excel, coordinating printing, and assembling books.

• Enhanced executive workflow and productivity by maintaining multiple calendars simultaneously, keeping schedules productive but manageable, ensuring all parties up to date on schedule and aware of any changes without missing scheduled events.

• Increased team quality and productivity by recording weekly team meeting notes and distributing minutes to participants.

Credit Analyst

Analyzed personal and company financial statements and tax returns. Prepared reports, reviewed and verified loan approvals oh H & R Block Associates.

• Enhanced revenue and projections by providing recommendations on loan term / structure alternative for loan officer consideration.

• Maintained workflow, productivity, and efficiency by overseeing multiple complex projects and transactions simultaneously with minimal supervision, ensuring all completed on-time and without errors. ADDITIONAL RELEVANT EXPERIENCE

FNLC FINANCIAL SERVICES, Overland Park, KS

Underwriter 1 - Received 2006 Circle of Excellence Award for outstanding dedication. SHAUGHNESSY FICKEL, AND SCOTT ARCHITECTS, Kansas City, MO Office Manager

GENERAL MOTORS LEEDS, Kansas City, MO – Assembly line worker EDUCATION Online Computer Classes, Blue Valley Community College, Independence, MO

Contact this candidate