Service Representative Medical Assistant

Mandisa Steadman

*** *****, ** *****, **, *****

240-***-**** Email: *********@*****.***

PROFILE

Reliable, and resourceful customer service representative. Expertise in problem solving, excellent organization and communication skills, proficiency in maintaining contemporary knowledge of services and regulations to ensure accurate and effective outcomes. An expert in communication, with exceptional interaction with team members, whilst displaying respect, perceptiveness with the aim to serve humanity under any circumstances.

EDUCATION

June 2020 – present

University of Maryland Global Campus

Bachelor of Arts – Human Resource Management

GPA 3.28

Sanford Brown Institute, Landover, Maryland

Medical Assistant

GPA of 3.61

The course work consists of computerized billing, computer applications, management skills, office applications, human relations, laws and ethics, health insurance and clinical procedures.

Modules

• Organizational Culture and Change

• The Total Rewards Approach to Compensation Management

• Issues and Problems

• Employee Training and Development

• Management and Organization Theory

• Finance for the Nonfinancial Manager

• Employment Law for Business

• Global Human Resource Management

• Contemporary Issues in Human Resource Management Practice

• Information Systems in Organizations

SKILLS

• Critical thinking

• Proven ability to learn quickly

• Employee coaching

• Filing

• Computer Literate

• Ability to work on own initiative

• Ability to work with or without supervision

• Customer/Employee Relations

• Communicating and Team Working

• Highly articulate, confident and persuasive

• Taking Inventory

• Billing and coding

• Documenting and securing information – H.I.P.P.A privacy act work

• Documentation

• Office Applications

• Inventory

• Scheduling appointments

• Claims processing

EXTRA CURRICULUM ACTIVITIES

• Volunteer with the AARP meal pack box challenge

• Volunteer with the children’s cancer association

• United Methodist Church, Soup Kitchen

• Most outstanding Caregiver 2017

REFERENCES

(Available upon request)

Contact this candidate