Resources Manager Customer Service
Resume:
Alisia Walton
**** ********* **** ***** *** Charlotte, NC 28210
************@*****.***
Executive Human Resources professional with over 13 years of progressive HR experience in areas of Management, US & Global HR, Career Development & Succession Planning, Employee Relations, HRIS systems, Associate & Vendor Relations, Employment Law, Organizational Development, Change Management, Payroll, Workers Compensation, Talent Strategy, and Project Management.
Work Experience
District Human Resources Manager
11/2020 to Present
Academy Sports + Outdoors
North Carolina, South Carolina, & Eastern Tennessee
• Manage all HR responsibilities for multiple districts; talent acquisition, performance management, total rewards, OHSA Covid protocols, and engagement strategies while integrating all aspects of business operations
• Advise District Management with HR guidance on how to consult with frontline management to prevent risk
• Analyze trends and metrics with a focus on improved compliance, influence districts on workforce planning and execution
• Manage and resolve complex employee relations issues by conducting effective thorough, and objective investigations
• Create strong partnerships with management and employees to improve culture, build morale, increase productively and retention
• Lead company initiatives including encourage employees to be a part of change with our diversity, inclusion, and belonging program
• Produce and drive improvements in L&D programs and processes, evaluate corporate training activities and apply effective learning methodologies to ensure program success Influence leaders to develop teams with influencing skills, integrity, and the confidence and stature to effectively address sensitive issues
Regional Human Resource Manager
08/2019 to 02/2020
Johnson Brother’s Distribution
East Coast Region (RI, NY, NJ, WV, NC, & FL)
• Advised business leaders on both strategic and tactical plans to support their business goals; collaborated to develop job descriptions, succession plans for employees, promotions, and successful performance management
• Lead the execution of engagement strategies to attract and retain our employees
• Recommended changes to policies, practices, and procedures to ensure compliance with Federal, State, and local legislation
• Actively worked with leadership to implement employee engagement, retention strategies, while recruiting top talent that align with JB company culture
• Developed and implemented effective training for the development of managers and employees
• Coached managers to proactively address any employee relation opportunities
• Monitored the organization’s compliance for federal, state, and local employment laws and regulations; made recommendations while reviewing and modified policies
• The strategic alliance with Business Units to embrace change while supporting high-touch customer service
• Built HR teams in each business office to execute total rewards, talent acquisitions
& development, employee relations, employee relations, to align with corporate strategies Human Resource Business Partner
10/2016 to 08/2019
Premier Research
Raleigh, North Carolina
• Managed the HR life cycle for North America for clinical operations, data management, global records, and the study startup businesses including total rewards, talent acquisitions & development, succession planning, and performance management
• Advised leaders with the visa process for all EU employee transfers
• Strategically managed relationships with the executive team to facilitate and develop organizational charts, support change management for growth due to mergers and acquisitions
• Recommended changes to policies, practices, and procedures to ensure compliance with Federal, State and local legislation
• Actively collaborated with leadership to implement employee engagement, retention strategies, while recruiting talent who possess our core competencies
• Implemented effective training and development of managers and employees
• Coached managers to proactively address any employee relation opportunities
• Collaborated with legal to create our Canadian handbook and levy for enhancements to our current US handbook
• Developed and facilitated corporate training on various projects to support corporate goals and high-touch customer service for our clients
Multi-Store Human Resource Manager
03/2015 to 10/2016
Macy’s
Northern Florida
• Managed all aspects of organization development, employee relations, and recruitment at multiple locations consisting of 400+ associates - Met all hiring goals every season and increased engagement scores by 30%
• Created a culture that values career development, succession planning, coaching, and retention - Lowered turnover and unfilled openings in all stores from previous year
• Administered investigations, partner with Associate Relations team, and legal counsel to protect our brand - Mitigated numerous potential litigation issues by consulting with counsel to resolve conflict
• Conducted talent reviews with executives to measure and assist with their development, readiness, and potential
• Administered Employee Engagement Survey, implement action plan based on input, measure progress, and report findings.
• Facilitated Responsibility Based Performance reminders and Decision-Making Leaves fairly and consistently
• Maintained and educate stores on state and federal regulations, employment law, and best practices to avoid risk
• Managed performance management, total rewards, talent acquisition, workers compensation, LOA/ADA, and OSHA regulations
Multi- Brand Development Manager
07/2008 to 02/2015
Macy’s Merchandising Group
North & South Carolina, Northern Virginia
• Awarded the nationally recognized Make Magic Six Award in 2010, 2011, 2012, and 2013 for exceeding company goals
• Executed and supported HR strategies to improve staff retention and develop talent
• Managed all Macy s private brands for ladies sportswear and built brands exceeding over 24M
• Recruited, coached, and developed teams while executed succession planning for leaders to retain top talent
• Trained management team on interviewing techniques and best practices, conducted workshops and one- on-one coaching sessions that led to sound hiring decisions
• Managed talent acquisition & development, improved organizational effectiveness, and reduced workforce risks
• Designed and facilitated programs and policies in training, incentives, and new-employee orientation
• Implemented performance review process to identify fast-track management candidates Brand Development Manager
05/2002 to 07/2008
Macy’s Merchandising Group
Ohio and Western Pennsylvania
• Executed and managed the performance review process to identify fast-track management candidates for private brand programs
• Communicated store deficiencies to MMG while guiding stores to be customer-centric
• Developed and implemented strategies to attract and maintain a highly engaged workforce
• Consulted with Hiring Managers to defined recruitment strategies to hire top talent that meet the brand and specialist requirements
• Directed and taught stores on product knowledge, while providing sales strategies to increase revenue
• Determined priorities and actions, analyzed business opportunities, and determined action plans
• Supported onboarding of new management and store executives related to understanding merchandising, selling, product training, and strategies
• Partnered with planners on development of merchandise strategies and assortment plans based on customer feedback
• Managed all aspects of product placement, promotions, and identify poor investments within the stores Visual Merchandiser
06/2001 to 05/2002
Macy’s
Columbus, Ohio
• Managed the ladieswear teams during the new store opening of one of the first prototype store for Macy s Inc
• Analyzed business review and merchandising reports to take appropriate action to capitalize on business strengths and impact deficiencies
• Trained, recruited, and assisted the development of high potential employees
• Created design programs that resulted in visual execution nationwide Executive Recruiter
02/2000 to 04/2001
Tailored Management
Columbus, Ohio
• Accountable for all phases of recruiting and hiring for multiple corporate accounts
• Performed needs assessment and sales to service client meetings
• Maintained productivity through consistent staff training and coaching
• Performed and facilitated orientations, applicant testing, referencing, background checks, and drug screens
• Instrumental and successful in using social media and recruitment tool accounts to reduce cost to the company and clients
• Proactively sourced and maintained an effective pipeline of diverse candidates Skills
Active Listening, Interpersonal Skills, Problem-Solving, Communication, Time Management, Customer Service Education
Franklin University
Bachelor’s
Marketing
Columbus, Ohio
West Virginia State University
Associate
Fashion Merchandising
Charleston, West Virginia
Contact this candidate