Collection supervisor. Former Real Estate Agent

RUSSELL BURGIN

*** *********** ****, ******, ** *0744 606-***-**** Email: adqzmx@r.postjobfree.com

EXECUTIVE SUMMARY

Achievement oriented manager that demonstrates an ability to meet and exceed company objectives on a consistent basis while maintaining company policies and procedures. Proven record of building customer and client relationships while building successful teams to support an organization’s success. Identifies opportunities for advancing company objectives by creating best practices that help both the individual and the company. Undergraduate degree in Advertising and Public Relations. CORE COMPETENCIES

Persuasive Communication Skills

Strong Coaching Skills and Proven

Leadership

Team Development and Production

Productivity and Performance Optimization

Strategic Planning

Business or Account Planning

Client Relations

RECENT EMPLOYMENT EXPERIENCE

ONE MAIN FINANCIAL 2019-2021

America’s largest personal installment loan company committed to being the partner of choice for people looking for responsible financial products and services.

MANAGER

• Consistently met and exceeded business objectives monthly.

• Provided coaching and development of collection agents that were struggling with performance by taking a personal approach to each agent. These agents then went on achieve and maintain high level performance within the company.

• Analyzed daily and monthly reporting to recognize patters that helped to better facilitate team and individual success with daily metrics.

ONE MAIN FINANCIAL 2015-2019

SENIOR COLLECTION SPECIALIST

• Maintained consistent contact with customers to help them fulfill their financial obligations.

• Subject matter expert in both state and federal laws including CFBP to successfully work with customers and clients in a consultative manner to positively impact the organization’s success.

• Created a process to ensure that communications were maintained with customers within the proper timeframe and in compliance with CFPB. This initiative helped ensure that the organization consistently maintained and excelled at near perfect compliance with both State and Federal law. ALBERT ROBINSON REALTY AND AUCTION COMPANY, LONDON, KY, 2001-2015 Residential and commercial real estate and auction company committed to full service of all client’s real estate needs.

REAL ESTATE AGENT

• Real estate agent charged with finding and/or selling both residential and commercial properties.

• Helped with Broker lead auctions.

• Acted as both a buyer’s and seller’s agent.

RUSSELL W. BURGIN PAGE TWO

Recent Employment Experience (Continued)

ANDERSON MINING AND SALES, HARLAN, KY 1997-2001

COMMERCIAL MINING EQUIPMENT COMPANY SEVRING EASTERN KENTUCKY SALES REPRESENATIVE

EDUCATION AND PROFESSIONAL DEVELOPMENT

Bachelor of Arts in both Advertising and Public Relations-University of Kentucky, Lexington, KY August 1997.

ADDITIONAL ACTIVITIES AND LICENSURE

KENTUCKY REAL ESTATE LICENSE

- Agent

MANAGEMENT AND STRATEGY INSTITUTE

- Lean Six Sigma White Belt (LSSWB)

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