Contract Specialist Project

Patrick Murphy

**** *. ********* ****. **** ***A

Key West, Florida 33040

– Profile –

A driven, organized Business Manager offering comprehensive experience in directing technical operations for an industry-leading provider of residential, multiple dwelling, and business telecommunications and entertainment services as well as overseeing Construction project for large office furniture installation company. Full line construction Carpenter working in ever moving industry. Proven ability to manage programs from inception to successful implementation and execution. Skilled in operations analysis and development of enhanced processes to maximize efficiency. Excellent prioritization and time management developed through managing multiple simultaneous projects in a fast-paced business environment. Consistent in demonstrating the highest standards of professionalism and integrity, delivering set goals and objectives within schedule and budget.

Core Competencies

Regional Management Team Development Resource Allocation Labor Relations

Strategic Planning Performance Management Regulatory Compliance

Staffing Customer Relationship Management

– Professional History –

Verizon Pennsylvania, Inc., Upper Darby, PA

Service Technician Local Manager, Upper Darby, PA: 2015

•Hire, train, and manage a diverse workforce of field technicians responsible for installation, repair, and maintenance of outside plant facilities as well as FIOS installation and repair

•Administer all policies and procedures for safety, attendance, performance, work rules, and the Verizon Code of Conduct; perform quality, compliance, and safety reviews

•Facilitate training, conduct performance evaluations, and provide feedback and motivation to support professional development of the technical team

•Provide operational support to multiple areas including construction, installation, maintenance, engineering, and business operations

•Interpret current labor agreements and negotiate grievance procedures

•As an original member of the Frontline Engagement Team, disseminated information from senior management to local front-line managers through presentations and newsletters

Construction Local Manager, Feltonville, PA: 2002 – 2012

•Responsible for a large geographical area encompassing numerous sub-districts across Eastern Pennsylvania and Delaware

•Managed C&X splicing technicians involved with FTTP, high-cap installations, and cell site upgrades; supported Customer Operations with demand work

•Worked with local government entities, code enforcement officials, and numerous utility companies to expedite resolutions to customer escalations

•Managed cross-functional projects with large business customers – coordinated business with architects, engineers, and construction personnel to meet established benchmarks and deadlines

•Represented Verizon at civic functions as a member of the Customer Relations Service Team.

Verizon Pennsylvania, Inc., Continued

Service Technician Local Manager, West Chester, PA: 2002 – 2003

•Hire, train, and manage a diverse workforce of field technicians responsible for installation, repair, and maintenance of outside copper plant facilities.

•Managed a team of 21 technicians with oversight of numerous job functions such as face to face customer contact, daily work inspections, and work accountability

•Established harmony with the local union while administering discipline as needed

•Increased productivity by 39% within 12 months

Outside Plant Local Manager / Contract Specialist, New Castle, DE: 1999 – 2002

•Supervised a group of 16 technicians who placed, removed, and rearranged outside plant, cable, wire, and other network facilities located on customer premises

•Oversaw aerial and underground placement of copper cable, fiber optic cable, and conduit structures as well as pole placing, guying, and enforcement of quality/safety guidelines

•Managed four PPM splicers, who maintained the Air Program and performed CEV maintenance

•Pre-surveyed work orders, solicited contract labor, distributed jobs, prepared bills, and checked contractor labor charges for accuracy

•Responded to customer complaints, attended meetings associated with force/load, and maintained records for monthly reports

Office of Housing and Community Development, Media, PA

Senior Project Specialist, 1997 – 1999

•Assisted the Housing and Community Development Director with management of the county's community development block grant programs

•Monitored municipal sub-recipients for proper procurement procedures, administered construction contracts, monitored federal and state labor laws, and managed safety and environmental compliance

•Reviewed blueprints and construction specifications; coordinated construction schedules with contractors

•Represented the county at pre-post construction meetings and reviewed invoices for work completeness

Pennsylvania Department of Labor, Philadelphia, PA

Labor Law Compliance Officer, 1994 – 1997

•Monitored places of employment located within Delaware, Chester, Philadelphia, Berks, and Lehigh Counties to ensure compliance with Pennsylvania Labor Laws

•Ensured labor law compliance on public funded construction and re-construction projects, as required by the Pennsylvania Prevailing Wage Act and the State Labor Standard Laws

•Coordinated daily communications and meetings with employers, school authorities, architects, engineers, labor unions, and other interested organization.

– Formal Education –

Eastern University, St. Davids, PA

Master of Business Administration, 2001

Widener University, Chester, PA

Bachelor of Liberal Arts, 1998

University of Pennsylvania – Wharton School of Business, Philadelphia, PA

Associate of Business Management, 1994

– Professional Development –

Dynamics of Labor Relations – Associate Performance Appraisal Plan – Regional Attendance Plan

Stepped and Unstepped Poles, Ladders/Power Safety – Conduit Inspection Course

EEO/Compliance/Sexual Harassment for Managers

– Software Proficiency –

Microsoft Excel, Word, PowerPoint, Access; Verizon WFA/DO Operating system

– Certifications –

CPR/First Aid Certified

– Business Leadership and Community Service –

Charter Member – Mid-Atlantic Region Front Line Leadership Team

Athletic Coach (Soccer, Softball, and Basketball) – Springfield Athletic Association

Volunteer – Senate, Congressional, and Local County Campaigns

Election Poll Volunteer

References Available Upon Request

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