Service Representative Medical Assistant

Anaid Daisy Perez

PHONE:956-***-**** EMAIL:***********@*****.***

Medical Assistant

Medical Assistant with proven customer service and clerical skills requiring a high level of organization and attention to detail; currently trained in conducting patient interviews, laboratory/screening tests and medical office functions. OSHA trained and HIPAA trained. Skills

Phlebotomy: Butterfly Draw, Syringe Draw, Vacutainer Draw, and Capillary Puncture Injections: Intradermal, Subcutaneous, and Intramuscular Clinical: Suture & Staple, Ace Wrap Technique, Urinalysis, 6 & 12 Lead EKG, EKG Mounting & Evaluation, Vital Signs, Triage Trained, Ear & Eye Irrigation, Glucose Testing, Asepsis Techniques, Occult Blood, Influenza A & B, HCG Serum/Urine, PKU’s, Bleeding time, Strep Test, Type & Screen, Blood Cultures, UDS, CPR and First Aid

Office: ICD/CPT Coding, Insurance Verification, Medical Terminology, Patient Charting & Scheduling, RX Abbreviations, Multi-Line phones, Fax, Scanning, Filing Applications: Electronic Health Records, Word, Excel, PowerPoint, Access Education

Southern Careers Institute: Pharr,TX Graduated April2021 Medical Assistant Program

● Coursework including: Body systems, disease processes, phlebotomy, vital signs, asepsis procedures, instrument sterilization, hematocrit, blood glucose readings, EKG, Urinalysis, Cryotherapy/thermotherapy, nutrition, patient interview techniques and examination assistance, basic pharmacology and drug calculations, injections, first aid and AHA BLS/AED Certification Six Rn’s Institute:Edinburg,TX November 2017

Certified Nurse Assistant

● Learned to properly take care of patients from infants to geriatrics.

● Acquired CPR and AED Licenses.

● Received CNA Registration License #.

Experience

Diagnostic Solutions: Mcallen,Tx January 2022-April 2022 Specimen Collector/Team Leader

● Collected covid samples

● Scheduler for our Team(including days and sites)

● Emailed out daily count of patients to our Laboratory, Site Managers, and my boss

● Bilingual Assessment of patients

● Reported findings to our physician and would follow directions to proceed with patient care.

Aim Laboratories: Mcallen,Tx October 2021-January 2022 Specimen Collector

● Collected Covid samples

● Sent out daily emails to our laboratory, Site Managers, and my boss

● Bilingual Assessment of patients

● Reported findings to our physician and would follow directions to proceed with patient care.

● Daily Inventory control

Mcallen Oncology: Mcallen, Tx May 2021-August 2021 Lab Manager

● Took patient vitals

● Drew blood for different tests,from different sites

● Kept track of our daily census and would print it out.

● Designed a Temperature log

● Learned to run QC’s every morning and would power wash our testing machines once a week.

Ticketmaster: Pharr,TX October 2019- October 2020

Customer Service Representative

● Customer Support for ticketing

● Customer support for Canada and billing

● Bilingual Customer Support(spanish/english)

● Overall, would help customers with their ticketing needs, also assist clients with special accommodations such as wheelchair, deaf blind, and limited mobility.

● Took orders, exchanged, and canceled ticket orders. Maximus:Pharr,TX April 2019/July 2019

Customer Service Representative

● Billing and Data Entry for veterans Insurance

● Correct insurance entries and redirect any incomplete forms back to correct Veteran Clinic Nationwide.

● Got Employee of the month for the 1st month of April

● Worked overnight and meet quota every month

● Assisted other employees once I was done with my initial work Edinburg Children’s Hospital:Edinburg,TX May 2018-July 2018 Certified Nurse Aide/Desk Clerk

● Took patient vitals

● Assist nurses with patient care.

● Take Census from floor at the beginning of shift and end of shift

● Shift change report before and after shift

● Help with transporting patients to and from different departments and rooms

Contact this candidate