Customer Service Representative
Resume:
Sherri Barnes
*** * ******** *** *** B, Phoenix, AZ 85013
Cell: 602-***-**** : **********@*****.***
Professional Overview
Experience Inbound Call Center/Customer Service Agent who can efficiently process a large volume of calls in a day. Proficient in computer database programs offering exceptional customer service and retaining disgruntled clients who have issues with the company’s product. Specializes in dealing with angry clients processing large amounts of call data and interpreting customer service data from a spreadsheet.
Summary of Skills
Strong experience in navigation of PC and mobile applications, outlook, Raiser's Edge, POS Software, intranet, Microsoft, safari browser firefox, chrome, edge, explorer, DOS, RDS· with Internet usage, Excel, Microsoft Word and multiple database software Excellent proficiency in alphanumeric and 10-key typing (14,000+ keystrokes per hour) Work Experience .
March 2022 Transperfect, Remote
April 2022 Customer Service Representative
● Responsible for in-bound calls displaying great customer service skills to ensure the highest level of customer satisfaction.
● Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
● Communicates effectively and address’s customers' needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed.
● Documents all calls appropriately, and follows all procedures as dictated by policy and procedures.
Aug 2021 Everise for LA Care, Remote
March 2022 Customer Service Representative
● Respond to incoming calls from members on issues related to benefit/eligibility questions, provider changes, grievances, issuing new ID cards, prior authorizations and pharmacy benefits inquiries.
● Guide and educate members on their benefits, use of plan, formulary, claims, use of company website, etc.
● Ask appropriate questions and listen actively while documenting required information in the database.
● Identify issues and communicate solutions and steps to customers and providers.
● Make outbound calls to providers and pharmacies when necessary.
● Navigate through multiple databases and websites in order to assist members.
● Follow strict guidelines and policies in order to pass daily call monitoring. Aug 2021 Triwest Healthcare Alliance, Phoenix AZ
July 2021 Provider Services Specialist - Temporary
● Updated Provider's State and DEA Licenses.
● Call doctor offices to verify billing information.
● Updated shared excel workload spreadsheet.
● Entered provider information into company database in a timely manner.
● Followed strict guidelines when updating provider data.
● Navigated through many websites in order to verify and update provider information. Oct 2018 Ciox Health, Phx, AZ
Oct 2019 Quality Assurance Agent - Temporary
● Review medical records for required information.
● Release medical records for coding.
● Call doctor offices to verify information.
● Update excel workload spreadsheet.
● Responsible for ensuring release of medical records are conducted in accordance with guidelines and regulations.
August 2018 State of Arizona - DBME, Phx, AZ
Oct 2018 Eligibility Interview II - Temporary
● Interview and investigate applicants for public assistance to gather information pertinent to their application.
● Recorded and evaluated personal and financial data to determine initial or continuing eligibility.
● Explained eligibility requirements, form completion requirements.
● Applied policy and procedures to determine eligibility for benefits. March 2013 Uhaul Moving and Storage, Phx, AZ
July 2017 Sales Agent
● Answer inbound calls from customers who need to make new reservations or make changes to existing reservations.
● Answer customer's inquiries regarding all aspects of their reservations.
● Responsible for handling customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first call resolution.
● Assist customers with website navigation needs.
● Assist customers with processing payment for storage and reservations. Education
Academy of Business College 1993
Phoenix, AZ, United States
Computerized Office Specialist
Alhambra 1988
Phoenix, AZ, United States
High School Required - Diploma
References
Stephanie Farwig
Shirlene Hoekstra
Oscar Carter
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