Customer Service Representative

MAHA YACOUT

******@*****.*** 732-***-**** Hazlet, NJ 07730

Summary Hardworking and reliable show host/ presenter and writer with strong ability in

communication. Allows others to express themselves freely and comfortably. The

background in acting and singing has helped control voice and be more

expressive and aware.

Education and _ Bachelor of Arts: Journalism And Media Studies 05/2013

Training Rutgers, The State University of New Jersey New Brunswick, NJ

Bachelor of Arts: English 05/2013

Rutgers, The State University of New Jersey New Brunswick, NJ

Voice Ill And Voice IV: Voice 09/2014

Brookdale Community College Lincroft, NJ

* Studied contemporary and classical singing.

© Performed excerpts of singing from musicals.

Sang in choir for numerous performances.

Experience Start Your Dream (Arts Workshop) 03/2021 - 01/2022

Ministry of Arts and Culture(The house of theater) Egypt

* Gained experience in theater.

* Leamed different types of dance styles (hip-hop, Tango, Salsa, etc.)

* Further learned more singing techniques and history of different cultures.

* Applied expertise in body movements, gestures and different forms of speech

to engage audience members and drive engagement.

Collaborated with other actors to brainstorm ideas

¢ Studied and memorized scripts to lear lines and cues.

* Researched roles to lear traits, mannerisms, accents and other key features of

characters,

* Worked closely with voice instructors to lear new dialects and accents for

acting roles.

Rehearsed for roles alone and with fellow actors.

Collaborated with director to find best interpretation for character.

© Brainstormed and wrote original jokes and content, typically focused on

personal experiences and anecdotes.

* Danced and sang during performances.

Acting /Directing Workshop 03/2021 - 04/2021

Dahab Academy Egypt

* Improved acting skills and better control of expressions and voice.

‘* Wrote and acted original short scenes.

* Studied scripts to identify best methods to use when directing actors.

* Studied scripts and made revisions and changes for improvement to produce

better content.

Radio Show Host/ Writer 11/2020 - 04/2021

Radio Bridge TV Egypt

* Wrote scripts for weekly shows based on themes and available guests.

Introduced fresh and new angles on previously reported material to update

and inform people.

* Wrote and produced compeliing investigative and human interest stories about

celebrities and iconic news subjects.

Researched subjects and prepared for special programs and guest interviews

Conducted live interviews with local celebrities and social media talents.

Found and researched stories to maintain accuracy of station.

Researched topics before writing scripts and reporting on findings.

Planned shows by selecting music and topics and writing content.

Customer Service Representative 01/2019 - 08/2020

ElTahan Paterson, NJ

© Delivered fast, friendly and knowledgeable service for routine questions and

service complaints.

© Established positive rapport with customers, managers and customer service

team members to maintain positive and successful work environment.

* Maintained knowledge of company products and services to promptly resolve

complaints and concems.

© Assisted customers in making payments on accounts and setting up payment

plans.

‘© Confirmed delivery of orders and troubleshot missed delivery dates, shortages

and overages.

Skills © Critical thinking © Expressive

© Organization © Work ethic

© Great at brainstorming © Strong artistic skills

© Creating and writing original content

Contact this candidate