Customer Service tech

Anthony R. Hudson

Chicago, IL *****

773-***-**** - **********@*****.***

Professional Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.

Skills

Customer service expert

Flexible and Adaptable

Customer Service

Teamwork and Collaboration

Excellent Communication

Maintenance and Repair

Good Telephone Etiquette

Technical issues analysis

Work History

10/1986 to 07/2019

Customer Systems Technician

AT&T – Chicago, IL

Follow up with customers questions and concerns within 24 hours

Problem solved customers issues by offering long term solutions

Troubleshot and corrected malfunctions using specialized test and diagnostic equipment

Helped streamline repair processes and update procedures for support action consistency

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution

Installed home and commercial phone services

Organized, analyzed, and interpreted data to identify cause and effect relationships and recommended resolutions or process improvements

Union Stewart for International Brotherhood of Electrical Workers (IBEW) Local 21

Helped streamline repair processes and update procedures for support action consistency

Ensured field technicians’ payroll was properly submitted

Retained existing clients and developed new accounts by extending high quality, and efficient support & customer service

05/1985 to 10/1986

Manager General Marketing Corporation – Chicago, IL

Cross-trained existing employees to maximize team agility and performance

Maximized performance by monitoring daily activities and mentoring team members

Approved regular payroll submissions for employees

Recorded inventory sales into organization's weekly income report.

Accomplished multiple tasks within established timeframes

Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage

Developed and maintained relationships with customers and suppliers through account development

Education

05/1983

Associate of Arts: Management

Loop Junior College - Chicago

LICENSES

General Radiotelephone Operator License - USA Federal Communications Commission

Certified Fiber Optics Installer - ETA International

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