Customer Service Security Supervisor

Randy H. Schultz

714-***-**** **********@***.*** 1827 Montecito Ln. Redlands, CA. 92374

My name is Randy Schultz and I am a motivated, hardworking, team player. Once hired, I will bring my positive attitude, great work ethic and excellent customer service skills to the workplace.

Work Experience:

Security Officer/ September 2021 to Present

Brosnan Risk Security Redlands, CA.

Responsibilities-

Observe and report, daily activity report, incident reports and provide outstanding customer service to our customers.

Security Supervisor/ March 2019 to February 2021

Newport Beach Country Club Newport Beach, CA.

Responsibilities-

Department scheduling, labor budget, daily activity reports (DAR), incident reports, Security Department Operating Budget, conduct safety meetings to assure OSHA compliance and write Standard Operating Procedures (SOP). Provide a high level of customer service to Observe, Report and Protect the property, and guests.

Security Officer/ March 2016 to March 2019

Waterfront Beach Resort Hilton Huntington Beach, CA. Responsibilities-

Security officer responsible for observing and reporting. Process daily activity reports for Hotel Operations. Responsible for keeping upper management abreast of current situations. Observe security cameras and fill out incident reports. Provide excellent customer service. Security Officer/Customer Relations October 2014 to October 2016 City National Grove of Anaheim; Anaheim, CA.

Responsibilities-

Prevent, observe and report any suspicious problems that may occur on my shift. Provide outstanding customer service at all times. My top priorities are making sure the customers are safe and the owner’s property is protected.

Owner and Operator August 2005 to August 2015

Globe European Deli, Costa Mesa, CA

Responsibilities-

Daily Operations, Loss Prevention, Ordering, Scheduling, Supervision, Preventive Maintenance, Hiring and Firing of Employees, and providing excellent customer service. Accomplishments:

Deli Owner 10 years- providing outstanding service to our customers and the surrounding communities. I developed a special relationship with every person that walked through our door and got to know most of them on a first name basis. I enjoy being in a setting where I get to socialize with others and I always did my best to create a positive environment for my customers. Received recognition from the OC Dept. of Health as an Award of Excellence recipient.

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