Computer Operator Programmer

Michael Wells

Essex, MD – ***** – 301-***-**** – ***********@*****.***– LinkedIn

Senior IT Operations Manager

Client Services - IT Management – Applications Management

Business Intelligence Systems

Technical Troubleshooting

Quality Assurance

Data Warehouse

Process Analysis/Re-engineering

Applications Development

IT Strategy/System Design

Project Management

Cross-Team Collaboration

Analytical, highly adaptable IT professional with extensive experience developing, deploying and evaluating systems aimed at improving quality and efficiency.

Highly versed in aligning end-user needs with long-term resolutions to complex IT challenges.

Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues.

Manage and support network infrastructure, domain, network security, datacenters, telecom, and messaging for all stakeholders.

Accomplished communicator skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

CAREER ACCOMPLISHMENTS

Seasoned, ambitious IT strategist with over 25-year career in technical management and client support across finance, retail, legal, and healthcare industries.

Successfully developed operations procedural manual and trained over 50 senior operations management and mid-level operators responsible for system upgrades and installations.

Recognized for recommending and implementing the impact of system upgrades that produced a significant increase of 30% in profits for key clients.

PROFESSIONAL EXPERIENCE

Bloom & Associates, PA Towson, MD 2019-Present

Senior IT Operations Specialist

Provides technical assistance to senior leaders and staff by ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. Uses extensive experience in providing information technology support to contribute to increased productivity of the company.

Consults with IT managers and other departments as required.

Provides IT assistance to staff and customers.

Trains end-users on hardware functionality and software programs.

Resolves logged errors in a timely manner.

Monitors hardware, software, and system performance metrics.

Updates computer software. as well as upgrades hardware and systems.

Maintains databases and ensures system security.

Documents processes and performs diagnostic tests.

Tracks technological advancements and trends in IT support.

Mike Wells Consulting Essex, MD 2016-2019

Owner Operator, Full Weave and Fashion (ecommerce)

Managed strategic site design and development of direct-to-consumer ecommerce business for high-end women’s retail products company. Responsible for leading the site strategy and building product roadmap.

Manage full project lifecycle: strategy, design, development, testing, and implementation.

Communicate with customers and end-users Responsible for site analytics and testing to drive growth for ecommerce KPIs. Improved user engagement through analytics and user testing.

Coordinate referral and social media programs to boost growth and attract new users. Oversee product selection and merchandising to ensure maximum sales and accurate shipment/order deliveries.

Built relationships with vendors to manage all ecommerce technology partners. Integrated several third-party technologies: site search, email marketing, and testing software.

QUALITY INVESTIGATIONS Washington, DC 2010-Present

Security Operations Center Supervisor, Department of Transportation

Hold concurrent responsibility for complying with escalation methods and protocols in responding to arising emergency situations on client’s site. Strategically positioned a team of 30 officers to surpass ambitious objectives in the monitoring of daily base operations at the Command Center for all activities. Adhered to all state, federal, CAP, CLIA, safety, OSHA, U.S. Department of Transportation, and government and applicable agency regulations.

Accountable for troubleshooting software, firmware, and hardware issues, and maintaining all equipment records for repairs.

Established and implemented a process that allows officers to pass DHS weekly site inspections efficiently by streamlining the process.

Monitored and analyzed broad program areas and program effectiveness relating to security administration. Identifies security trends throughout the command and provides staff-level advice.

Served as supervisor, senior lead and subject matter expert on security policy, programs and procedures and provided authoritative direction, special instructions on various assignments, and answered technical questions concerning the work.

Planned work schedules and the sequence of operations, and revised work schedules to meet workload changes including the use of overtime when appropriate.

AXIANT/WOLPOFF & ABRAMSON Rockville, MD 1997-2009

Senior Computer Programmer Analyst

Swiftly resolved both local and national client software related issues, by evaluating requirements, providing project status updates, and ensuring completion within established budget and timeframes. Spearheaded the creation of full cycle applications for over 600 client projects, developing projects, files, and reports to update client data warehouses. In addition, monitored and maintained Unisys Clear path Mainframe and online tape management system.

Successfully designed, tested, and oversaw the implementation strategy for the comprehensive data integration of three collection firms into parent company’s server and mainframe following merger.

Dramatically increased operating efficiency and adapted programs to new system and client requirements by analyzing and reviewing mainframe programs.

Led the multifunctional team that developed the infrastructure and data warehouse for national integration of remote law firm’s data systems; which involved the development of SQL database queries.

Served as expert and main point of contact for troubleshooting hardware/software, PC, and printer problems.

Based on strong work ethic and commitment to excellence, promoted to Senior Program analyst from Operations Specialist within a short six-month span.

ADDITIONAL IT EXPERIENCE

Computer Operations Manager, PHOENIX Systems Associates, Inc. (1994 to 1996)

Sr. Computer Operator/Asst. IT Operations Manager, Safeway Stores, Inc. (1989 to 1994)

TECHNICAL PROFICIENCIES

Languages:

Java EE, S JavaScript, Java, C/C+, C#, SQL, DB2/Oracle, Ruby, CANDE, DOS/JCL, Advanced COBOL, Structured COBOL, PROGENI, WFL

Software:

Windows 07-10, Microsoft Office 2016 - O365, Operating System (OS) Imaging using: Norton Ghost, Acronis, and Paragon, CA-7, Access, PVCS, VNC, Rothenburg, RMS, London Bridge, Excel, Progini 1spec, Automate, Multiedit, PCAnywhere, SCCM, PXE

Hardware:

Servers (Dell, HP, SuperMicro), Desktops (Dell Inspiron 22, Acer Aspire U27,Microsoft Surface Studio 2, Apple iMac Mini), Routers (TP-Link Archer C7, NETGEAR AC1750, D-Link AC3200), Switches (Cisco, HPE, Netgear)UNISYS Clearpath Mainframe (A-SERIES), COMS

EDUCATION AND CREDENTIALS

BOWIE STATE UNIVERSITY, Bowie, MD

Completed 90 credits towards Bachelor of Science in Business Management/Computer Science

PROFESSIONAL DEVELOPMENT

Programming with .NET – Learning Tree International, Rockville, MD

Developing SQL Queries for SQL SERVER- Learning Tree International, Rockville, MD

Object and Component Technologies - Learning Tree International, Rockville, MD

Computer Electronics I & II – TEC, Rockville, MD

Unisys A-Series Programming - MGS, Inc., Richmond, VA

Safeway Management Training

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