Service Representative Customer
Resume:
Gerardo Olpineda
Tucson, Az, 85705
*********@*****.***
SUMMARY
In applying for the this position i will make sure that i use all my knowledge to perform my duties in the matter that needs to be done. I work well with my co workers. I have acquired in-depth and diverse knowledge in organizing meeting to gathering people to work well. My extensive experiences working on the phone as well in person to ensure that everything runs well. I believe that i have a full range of skills for this position. DRIVER
Yellow Cab 1055 E. 18th st Tucson, AZ. 85719
Aug 2016-Oct 2017
Driving passengers to their destination
CREW SHIFT
Culvers, 3070 S. Campbell Ave, Tucson, AZ 85705
Sep 2014 – Oct 2015
*I helped guest, served, prep food, cash handling, supervising employees, cleaning, stocking warehouse, receiving shipments.
*All these jobs has allowed me to get a lot of knowledge to help other people to give them an option and opinion of what matters to them. It also helps me to become a better person and employee.
*As a shift manager I was involved in many aspects of managing the restaurant including running shifts, opening or closing the store, training new crew members, and training crew members to become shift managers.
Supervise and lead crew of about seven crew members per shift, delegate daily goals and assign daily task to individual crew members, maintain a clean and safe working environment for both crew and customers.
*My assignment as a shift leader was making sure that the shift flowed efficiently, shift leader of multiple crew members per shift.
Customer Service Representative
Convergys,
2350 W River Park Dr, Tucson, AZ 85705
Mar 2012 – Feb 2013
*Accounting Customer Service Representative - Train new customer service representatives and associates, Create an annual Customer Service manual. Customer Service Representative - Client Relations - Data Entry Hardworking, Responsible, Reliable, High-performing, cell phone technician Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
*Hired as Customer Service representative and performed regular customer service functions: heavy phone contact, follow-up work with customers, vendors, freight companies, handling of day-to-day customer service issues. Caregiver
Sunlife Home Health,
627 N 6th Ave, Tucson, AZ 85705
Mar 2010 – Jun 2013
Senior Caregivers Program - Clinical Case Worker to elderly caregivers and grandparents, performed home visits, performed intakes, referrals, treatment plans, progress notes and assessments for clients.
Caregiver
Pima Health Systems
Feb 2000 – Aug 2010
*Used professional manner when making or taking phone calls from potential clients, caregiver's, along with current clients and current caregiver's on a regular and emergent basis.
Senior Caregivers Program - Clinical Case Worker to elderly caregivers and grandparents, performed home visits, performed intakes, referrals, treatment plans, progress notes and assessments for clients.
EDUCATION
High school
Pueblo High School, Location 3500 S 12th Ave, Tucson, AZ 85713 1994 – 1997
Brookline College, 5441 E 22nd St, Tucson, AZ 85711 2013
Hobbies & Interests
I like to help other people and to make sure that everything runs as it has to. I like to read and do research. I enjoy talking to people.
Languages
English – Fluent
Spanish – Fluent
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