Customer Service Representative
Resume:
Shanoa Lemke
Cedar Rapids, IA *****
*********@*****.***
I have over 10 years of experience, including as a Customer Service Rep., Processor, Supervisor and as a Laborer. Most recently, I had been working as a Customer Service Representative at General Dynamics IT. I have studied at Hamilton Business College (Kaplan University) and hold an Associate's degree in Business Management.
Work Experience
Homemaker/Babysitter
Homemaker
September 2017 to September 2018
*I currently babysit a one year old, third shift six days a week
*I also care for my husband daily since we found out he has cancer, a month ago
*I clean the house, take out trash, take care of the animals, cook, run errands, get my husband and children to the doctor when needed, and administer meds to my husband and my older son
Homemaker/Student
DeVry University
August 2017 to November 2017
Illinois
*Care for my children, prepare meals, and run errands
*Attending classes for my Bachelor's degree in Business Management
Homemaker/Student
Kaplan University - Cedar Rapids, IA
January 2017 to July 2017
*Care for my children, prepare meals, and run errands
*Attending classes for my Bachelor's degree in Business management
Customer Service Representative
General Dynamics Information Technology - Coralville, IA September 2016 to December 2016
Spoke with consumers and helped them fill out applications by phone, explained/walked them through steps of how they could fill the applications out themselves online, terminated policies at the consumers request and answered questions about their account if needed. Customer Service Representative
Transamerica - Cedar Rapids, IA
September 2015 to December 2015
Spoke with customers by phone. Recorded details of customer interactions, inquiries and complaints. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Determined possible causes of customer complaints. Communicated with a clear, distinct voice. Maintained a positive and professional phone demeanor. Performed office duties such as data entry.
Processor
Office Team - Cedar Rapids, IA
June 2014 to August 2015
Processor at Transamerica)
*Processed Medicare Supplement applications
*Emailed agents
*Answered agent phone calls
*Sent faxes
*Trained team mates on steps of processing
Laborer
Remedy - Cedar Rapids, IA
November 2013 to June 2014
*Assemble product to be shipped
*Fill machines with appropriate materials
*Empty recycling
*Empty bad cereal
*Clean
Carrier
Gazette - Atkins, IA
October 2013 to January 2014
Delivery
*Deliver the Gazette daily to customers
Laborer
Remedy - Cedar Rapids, IA
October 2013 to December 2013
Built cardboard displays and filled them with product going out Laborer
Remedy - Cedar Rapids, IA October 2013 to November 2013
Assembled, bottled and broke down spices
Laborer
Remedy - Cedar Rapids, IA
September 2013 to September 2013
Stuffed envelopes
Self employed
Atkins, IA October 2011 to September 2013
Cared for children and pets, administered medication daily, scheduled appointments and activities daily, planned meals and attended college
Administrative Assistant
USA Staffing - Cedar Rapids, IA
June 2011 to October 2011
*Filed/Copied
*Tracked business expenses
*Data entry
Client Services Supervisor
Spherion Staffing - Cedar Rapids, IA
March 2010 to March 2011
*Maintained the hiring process
*Filed/Copied
*Job placement of employees
*Conducted worksite safety tours
*Contacted possible prospects
Education
Associates degree in Business Management in Technical or Computer Skills Kaplan University
2013
Certificate
Hamilton Business College
2003
Certifications/Licenses
Drivers License
Driver's License
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