Shanoa Lemke

Cedar Rapids, IA *****

adqzc8@r.postjobfree.com

319-***-****

I have over 10 years of experience, including as a Customer Service Rep., Processor, Supervisor and as a Laborer. Most recently, I had been working as a Customer Service Representative at General Dynamics IT. I have studied at Hamilton Business College (Kaplan University) and hold an Associate's degree in Business Management.

Work Experience

Homemaker/Babysitter

Homemaker

September 2017 to September 2018

*I currently babysit a one year old, third shift six days a week

*I also care for my husband daily since we found out he has cancer, a month ago

*I clean the house, take out trash, take care of the animals, cook, run errands, get my husband and children to the doctor when needed, and administer meds to my husband and my older son

Homemaker/Student

DeVry University

August 2017 to November 2017

Illinois

*Care for my children, prepare meals, and run errands

*Attending classes for my Bachelor's degree in Business Management

Homemaker/Student

Kaplan University - Cedar Rapids, IA

January 2017 to July 2017

*Care for my children, prepare meals, and run errands

*Attending classes for my Bachelor's degree in Business management

Customer Service Representative

General Dynamics Information Technology - Coralville, IA September 2016 to December 2016

Spoke with consumers and helped them fill out applications by phone, explained/walked them through steps of how they could fill the applications out themselves online, terminated policies at the consumers request and answered questions about their account if needed. Customer Service Representative

Transamerica - Cedar Rapids, IA

September 2015 to December 2015

Spoke with customers by phone. Recorded details of customer interactions, inquiries and complaints. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Determined possible causes of customer complaints. Communicated with a clear, distinct voice. Maintained a positive and professional phone demeanor. Performed office duties such as data entry.

Processor

Office Team - Cedar Rapids, IA

June 2014 to August 2015

Processor at Transamerica)

*Processed Medicare Supplement applications

*Emailed agents

*Answered agent phone calls

*Sent faxes

*Trained team mates on steps of processing

Laborer

Remedy - Cedar Rapids, IA

November 2013 to June 2014

*Assemble product to be shipped

*Fill machines with appropriate materials

*Empty recycling

*Empty bad cereal

*Clean

Carrier

Gazette - Atkins, IA

October 2013 to January 2014

Delivery

*Deliver the Gazette daily to customers

Laborer

Remedy - Cedar Rapids, IA

October 2013 to December 2013

Built cardboard displays and filled them with product going out Laborer

Remedy - Cedar Rapids, IA October 2013 to November 2013

Assembled, bottled and broke down spices

Laborer

Remedy - Cedar Rapids, IA

September 2013 to September 2013

Stuffed envelopes

Self employed

Atkins, IA October 2011 to September 2013

Cared for children and pets, administered medication daily, scheduled appointments and activities daily, planned meals and attended college

Administrative Assistant

USA Staffing - Cedar Rapids, IA

June 2011 to October 2011

*Filed/Copied

*Tracked business expenses

*Data entry

Client Services Supervisor

Spherion Staffing - Cedar Rapids, IA

March 2010 to March 2011

*Maintained the hiring process

*Filed/Copied

*Job placement of employees

*Conducted worksite safety tours

*Contacted possible prospects

Education

Associates degree in Business Management in Technical or Computer Skills Kaplan University

2013

Certificate

Hamilton Business College

2003

Certifications/Licenses

Drivers License

Driver's License

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