Customer Service Csr
Resume:
SANDRA GARCIA
*************@*****.***.***
I am looking for an opportunity with a company that will allow me to assist others and gain new experiences.
WORK EXPERIENCE AND HIGHLIGHTS
MARCH 2019 – PRESENT
AGENCY CALL REP, COUNTRY FINANCIAL(APEX SYSTEMS)
Responsible for calling existing clients on behalf of their agent’s for insurance and financial review appointments. Proficient in Outlook, Skype and multi-tasking.
• Achieved 1,500 appointments in 2019, meeting goals for dials and appointments.
• Assisted supervisor with training and onboarding.
• Passionately led a team of 10-15 in daily huddles and answering questions when supervisor was unavailable to ensure team success. JULY 2015 – MARCH 2018
ASSISTANT MANAGER, SUBWAY
Assisted store manager with completion of their duties and ensuring the best customer experience possible.
• Assisted in hiring and development of new employees.
• Led team of employees to success in bringing down inventory loss by 40% and increasing profits by 50%.
• Frequently assisted store manager in scheduling, inventory and employee management.
NOV. 2010 – MAY 2013
DIRECTORY ASSISTANCE CSR, KGBUSA(FORMERLY INFONXX) Provided directory assistance for customers on an incoming call basis. I researched phone numbers, addresses, directions, weather information and several other services we provided.
• Awarded commendations on several occasions for exceeding goals and customer satisfaction.
• Selected to assist with specialized online project and completed assignment ahead of projected due date.
• Frequently was chosen to assist floor managers with training of new employees. 2
MAY 2006 – NOV. 2010
CUSTOMER SERVICE AND SALES POSITIONS, VARIOUS COMPANIES Provided excellent sales and service experience to clients and healthcare providers I partnered with. Selected at U-haul to design the parking layout that still is being utilized for organizational purposes.
EDUCATION
APRIL 2006
MEDICAL OFFICE SPECIALIST, KAPLAN UNIVERSITY
MAY 1997
MEDICAL ASSISTING, NATIONAL INSTITUTE OF TECHNOLOGY AREAS OF EXPERTISE
• Client Experience
• Training and Development
• Bi-lingual in Spanish
• Critical Thinking
• Problem Resolution
• Multi-tasking Proficiency
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