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Navpreet Kaur Bhalla

******************@*****.*** 847-***-****

SKILLS

Proficient or familiar with MS office, internet concepts and technologies

Problem solving

Good team player and working with others

Planning and organizing

System Knowledge

Quick learner

Good communication skills

Negotiation skills

WORK EXPERIENCE

Executive – Customer Management Dec 2013– Mar 2014 Capita – Pune India

Making outbound calls to customers for the purpose of selling loan

Verifying the name, address and date of birth for security purpose

Once the verification is done, transferring the call to the sales team

Process Assistant Apr 2012 – Nov 2013

Steria – Pune India

Handling incoming calls and solving queries related to the invoices of the UK based customers

Ensuring quality while talking to the customers

Documenting the conversation with the customers

Maintaining AHT (Average handling time of the call)

Maintaining productive efficiency of more than 100%

Forwarding CMR’s to the concerned ledger handlers for taking action

Updating dunning levels after every call along with maintaining data of calls taken in day

Jr. Technical Recruiter Mar 2011 – Mar 2012

IQuest Consultants – Pune India

Understand the requirement given by the client

Sourcing the candidate's profile from job portals (Naukri.com, Monster.com, TimesJob.com, Shine.com), referrals and Linkedin

Check the candidates profile based on requirement

Preparing Daily report (that includes candidate's interest check sheet) and Weekly report

Send the selected candidate's profiles to respective SPOC (Single point of Contact) and get the feedback

Scheduling the interviews of the shortlisted candidates

Negotiations with candidate and Client for date of joining and compensation offered

Doing follow ups with the offered candidates until they are onboarded

Building rapport with the candidate for getting feedback about the organization and for future references

Going for Client meet, getting requirements and working on the requirements

Customer Service Associate May 2007 – Aug 2008

WNS – Pune India

Handling incoming calls and efficiently solving queries of US based customers

Ensuring quality while taking to customers

Effectively solving customer's query related to flight, car and hotel reservation

Documenting the conversation with the customers

EDUCATION

MBA degree in Human Resources Jan 2011

ICFAI, Tripura University – Pune

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