Specialist Customer Representative
Resume:
Anita M. Ales-Prince
High Point, NC 336-***-**** or 516-***-****
Linkedin.com/in/anita-ales-prince-2692b077 *********@***.***
Senior Administrative Officer
Customer Service Office Management Accounts Management
Highly efficient and diligent administrative office professional with over 18 years of experience in office management, Lite bookkeeping, and customer service. Capable leader with excellent skills in job allocation, and supervision, and evaluation for effective task completion. Delivers excellent service to customers and other visitors in the office environment. Committed to uphold company policies and procedures when working with staff members and motivating team. Strong organizational skills and excellent attention to detail when dealing with paperwork.
Office Supplies Management
Legal Research
Correspondence
Reconciliations
Retail Sales
Accounts Receivables/Payables
Sales Orders
Invoicing
Client Relations
Telephone etiquettes
Calendar Maintenance
Collections
PROFESSIONAL EXPERIENCE 2007 – 2021
Greensboro Auto Auction, Greensboro, NC 2020 – Present
Accounts Receivables Accounts Payables/ Customer Service
Accounts Receivables/collections/customer service through regular follow up and account records maintenance.
Process payments, credit cards, checks and cash
Issued customer statements, assured credit memos were issued accordingly.
Customer contact through emails, phone calls and regular mail.
Enter payables
PELLA WINDOW & DOOR Co., Greensboro, NC (Robert Half) 2020 – 2020
Accounts Receivables Specialist Customer Service
Accounts Receivables/collections/customer service through regular follow up and account records maintenance.
Funds recovery through third party payment portals.
Issued customer statements, assured credit memos were issued accordingly.
Customer contact through emails, phone calls and regular mail.
DECCA FURNITURE USA, High Point, NC (Advanced Personnel) 2019 – 2020
Accounts Payables Assistant
Accounts Receivables/Accounts Payables/customer service through regular follow up and account records maintenance.
Amex Reconciliations
Expense Reports for Sales Reps
Sales Analysis Reports
Issued customer statements, credit memos
Payment vouchers
Weekly and monthly check runs
Invoicing
Customer contact through emails, phone calls and Skype
CBX GLOBAL SERVICES, Greensboro, NC (Robert Half) 2018 – 2019
Accounts Receivables Representative Customer Service
Accounts Receivables/collections/customer service through regular follow up and account records maintenance.
Funds recovery through third party payment portals.
Issued customer statements, credit memos.
Customer contact through emails, phone calls and Skype.
TIME SHRED SERVICES, Freeport, NY 2014 – 2018
Accounts Receivables Manager Customer Service
Improve customer relations through implementation of regular follow-up with clients which invite timely feedback on services.
Oversee accounts receivables/ payables, reconciliations, legal research, court filings, and customer service activities.
Address customer requests and resolve problems which include disputes, changes, and credits.
Direct a team in the A/R Department and lead customer service, invoicing, and collaboration with cross-departmental activities.
Strategically recovered $100K in funds within four months from 10-year-old outstanding accounts with Disney and Visiting Nurse Services of New York.
Deliver reliable and accurate information to internal/external auditors and management to facilitate preparation of year-end financial statements.
Monitor accounts receivable aging, tracking, reporting, and resolve late customer payments.
Investigate and research customer queries on invoices and payments.
FRISCH FINANCIAL GROUP, LLC, Melville, NY 2012 – 2013
Administrative Assistant/Receptionist
Attended phones, managed correspondence, and prepared statement of investment objectives, spearheaded and implemented the company-wide utilization of CRM software.
Prepared and coordinated tax filings, handled supplies, scheduled appointments and mails, accomplished customer service and calendar maintenance.
Composed, prepared, edited, and distributed correspondence and other department documents.
Filed documents to maintain an organized and efficient office environment.
Created a filing system exclusively for all sensitive information used throughout the company.
Created status and result documents on concurrent and concluding engagements for the client meetings.
Furnished comprehensive administrative support for executive-level staff.
FITNESS EQUIPMENT DEPOT WORLD WIDE, Bethpage, NY 2011 – 2012
Assistant to Director of International Sales
Accomplished day to day office activities like attending phones, ordering office supplies, preparing proposals and sales orders, customer follow up, and customer service.
Coordinated with bookkeeping and warehouse department personnel.
Generated reports, maintained calendar, and scheduled appointments.
Developed and maintained administrative process to achieve organizational objectives as well as to improve accuracy and efficiency.
Handled confidential information with discretion and demonstrated customer focus with professionalism.
WEITZ & WILLIAMS, CPA’S PLLC, Melville, NY 2010 – 2011
Office Manager
Oversaw daily office activities like phones, office supplies, invoicing, and correspondence. Coordinated tax filing activities.
Managed outsourcing for clients like filing sub S elections, powers of attorney for corporations, applying for corporation names, and Federal Identification numbers.
Maintained calendar and scheduled appointments. Fed QuickBooks with client monthly write-ups. Supervised distribution of company mail and banking activities.
ALL SERVICE KITCHEN EQUIPMENT, New Hyde Park, NY 2009
Administrative Assistant
Administered efficient management over accounts, customer service, and collections. Guided clients through services required, appointments, and account maintenance. Handled correspondence, and assisted credit manager and department/accounting coordinator.
Tactically recovered over $50K in two months from a six-month-old outstanding account.
Additional Experience:
Office Manager, Ambrico & Conde CPA’s, PC’s, Deer Park, NY
Administrative Assistant/Assistant Office Manager, Schwartz & Company, LLP, Bellmore, NY
EDUCATION & CREDENTIALS
Bachelors in Social Welfare, Adelphi University, Garden City, NY
*Nassau County Correctional Facility: Internship with HIIP for repeat offenders with drug/alcohol abuse
Hempstead House/Outpatient Facility: Internship doing counseling for recently released inmates with drug/alcohol abuse
A.A. in Liberal Arts, Nassau Community College, Garden City, NY
Certificate of Completion Accounting/Bookkeeping, International Online Academy
TECHNICAL SKILLS
Microsoft Word, WordPerfect, Excel, Versyss, FACS, Peachtree, ProSystem/Time Billing, EVO, Hyperterminal, Sampro, QuickBooks, MS Outlook, Junxure, Worldox, SAP, Ez Shred, Access, Leads, Total Recall, Great Plains, Cargo Wise1 and ERP, AS400, PAYEEZY
REFERENCES
Ronnie Best, GAA/Direct Financial Services Mgr
336-***-**** x2113
Angela York or/ Ed Yates, CFO, Pella Window & Door
Sidney Lee/Stephen Byrd, Robert Half Agency
Kevin Melton, Advanced Personnel, Client Services Mgr.
Donald Henry, CBX Global Services, CFO
Ginny Boehling, CBX Global Services, Comptroller US
Allison Easly, CBX Global Services, HR
336-315--0443
James Dowse, COO, Time Moving Storage/Time Shred Services
Joyce Streithorst, Partner, Frisch Financial Group
Wendy Brennan, Client Service manager, Frisch Financial Group
Michael C. Williams, CPA – Partner, Weitz & Williams, CPA’s
Mindi Selowsky – Credit Manager, All Service Kitchen Equipment
516-***-**** x 240
Jennifer Ryder – Accounting Manager, All Service Kitchen Equipment
Mario Conde – Partner, Ambrico & Conde, CPA’s
Angela Mattia – Office Manager, Schwartz & Co., LLP
Meagan Moore, Time Shred and Personal
Rocco Cassano – Personal
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