Customer Service Csr
Resume:
Marilyn Usuamintiaga **** SW *** Street, Cutler Bay, Florida 33189
Email: *********@*****.*** Phone: 305-***-****
Education
Florida International University- Miami, Florida
Master of Science in Human Resource Management
Miami Dade College- Miami, Florida
Bachelor of Applied Science in Supervision and Management Associate in Arts, AA
Associate in Science Business Administration in Management, AS Skills Summary
• Effective communicator with excellent customer service; a good listener with empathy and respect
• A people person ready to help, able to teach, train, motivate, and achieve balance in a diverse environment
• Organized, able to multitask, fast learner, critical thinker, able to solve problems and maintain positive relationships
• Experienced in event planning and community outreach
• Skilled in analyzing data to prepare and present reports
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
• Fluent in English & Spanish
Employment Experience
State of Florida Department of Economic Opportunity 2020 to 2021
• Provided information and recruitment assistance to employers in the Miami area as part of the Economic Development efforts for South Florida.
• Determining employment needs through pre-screening and interviews.
• Referring job seekers to employers and performing placement services as required.
• Fostering economic development in our regions.
• Assisting job seekers in eliminating barriers to participation and job opportunities in the community by instructing customers in job interviewing techniques, resume’ preparation assistance, dress codes, body language, soft skills and educational training if available.
• Conducted individual orientation, informing customers about labor market information, job qualification employers demands (job criteria) and training opportunities available through community resources and refer as appropriate.
United States Census 2020: Census Field Supervisor 2020
• Served as the first level supervisor for a group of 25 Enumerators, and responsible for data collection in a diverse geographic area.
• Responsible for ensuring the group's performance meets the standards and expectations set forth by the bureau and survey sponsors. Managed parameters, procedures, question order and meaning, and typical response patterns of the surveys. Explained the reasons for differences in survey procedures and how those differences affect the interviewing experience.
• Resolved most problems encountered by subordinates while interviewing and able to provide detailed guidance to subordinates on how to resolve issues. When problems occurred, applied general guidance, previous training, past experiences, or utilized survey resource materials to derive appropriate solution. 2014
2012
2010
2000
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• Responsible for evaluating and reviewing assignments of subordinates and monitored staff performance that including on the job observations, monitoring of various performance metrics. Trained of employees in a classroom setting.
• Approved payroll and leave submissions for the staff. CHSI Medical: Educational Instructor 2019
• Responsible for the overall safety and security of children during school hours.
• Conducted educational assessment of each student to determine the academic level of the child.
• Adapted or modified local educational standards to develop curricula and assessments, in basic academic areas.
Teaching 6 subjects in classroom, making PowerPoint Presentation and videos.
• Interacted with children in an appropriate manner, including playing games or during recreational time.
• Provided remedial education and after-school tutoring as needed.
• Maintained the student education case file and database in compliance. State of Florida Drivers’ License Examiner 2004-2019
• Provided excellent Customer Service
• Supervising over 25 employees in a satisfactory manner.
• Supervisor function, opening or closing the office, creating the employee schedule, attendance records.
• Mentoring, training, and development employees.
• Testing applicants, determining eligibility for driver’s licenses and ID cards.
• Scheduling and event planning coordinator in our community outreach activities. Farm Stores: Store Manager 2001-2003
• Customer Service, Full cycle of Human Resources from Hiring, Training, Evaluation and Termination. Mentoring and facilitating grows.
• Managed the daily operation and activities of the store.
• Ordering, Invoicing, Cash Management, Daily Reports. Miami Bethany: Instructor/Adm. Assistant 1997-2000
• Teaching Adolescents and children.
• Managing the Afterschool and Summer Programs.
• Teaching adult small groups.
• Customer Service, incoming and outgoing mail, preparing correspondence, making appointments and scheduling meetings. First Union National Bank: Supervisor/CSR/Teller 1986-1996
• Drive-in supervisor in charge of revenue safety and customer service.
• Recognized as Teller of the Year for delivering unsurpassed customer service.
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