LPN, customer services
Resume:
Heather Shay
York, SC *****
*************@*****.***
To obtain a position that utilizes my skills and has potential for growth and development. Authorized to work in the US for any employer
Work Experience
Picker/Packer
McKesson - Rock Hill, SC
August 2021 to Present
• Operate RF scanner to scan packages and product in various work zones.
• Pick/pack products accordingly
• Inspect products for any damage or defects
• Restock supplies and product to designated work zones Machine Operator
Metrolina Greenhouses - York, SC
January 2021 to June 2021
• Responsible for operating tractor to haul different types of trailers in/out of production and to various locations on the farm.
• Responsible for the physical loading/unloading of plants.
• Inspected products for irregularities, imperfections or quality concerns
• Used precision measuring tools, cutters and shears
• Effectively collaborated with team leads
• Safely monitored equipment
Package Handler
FedEx Ground - Fort Mill, SC
November 2020 to January 2021
• Responsible for warehouse duties including: the physical loading, unloading and/or sorting of packages of varying sizes and weights by hand, including lifting, pulling, pushing, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc. in a safe and efficient manner
• Responsible for other various warehouse duties as assigned LPN
Bayada Home Health Care - Rock Hill, SC
June 2020 to October 2020
• Provide various nursing services for adult and pediatric patients in their home environment
• Assist client with ADLs, bathing and grooming, hygiene and all other personal care needs
• Assist client/family with house keeping, cooking/meals and laundry.
• Administer medications, injections, and tube feedings as ordered by physician
• Ensure client is safe; monitor and observe client for seizure precautions, fall precautions and/or aspiration precautions
• Follow plan of care and complete required documentation for all clients LPN- Physician Substitute
Grifols - Rock Hill, SC
June 2020 to June 2020
to June 2020
• Interview patients to determine donor eligibility for plasma donations
• Review labs and ensure pre-screening process has been completed and submitted prior to plasma donations
• Complete questionnaires and documentation related to screening process
• Assist phlebotomy staff with blood draws; evaluate and treat donors in the event of any adverse reactions
• Complete patient physical examinations prior to plasma donations
• Counsel and educate patients that are determined ineligible for plasma donations LPN (Licensed Practical Nurse)
Peachtree Centre - Gaffney, SC
March 2019 to March 2020
• Prepare and administer IV, IM, subcutaneous, sublingual and oral medications, per order.
• Monitor and evaluate patient response to ordered treatment plan.
• Administer wound care, as prescribed and ordered. Operate wound vac when necessary.
• Observe, document and report any acute changes in patients health condition and response to any skilled nursing services implemented.
• Administer oxygen therapy, foley catheter care, trach care, tube feedings and ostomy care. LPN (Licensed Practical Nurse)
Carolina Blood and Cancer Care Associates - Rock Hill, SC February 2019 to March 2019
• Prepare patients for IV chemo therapy; start peripheral IV and monitor IV sites.
• Collect blood samples for ordered lab tests. Operate in house CBC machine. Report and document results.
• Monitor fluid tubes, check infusions and ensure that medications implemented are not counteracting each other or causing the patient harm.
• Monitor and evaluate patients response to IV therapy.
• Observe, chart and report any acute changes and/or adverse reactions to medications or IV infusions. Clinical Liaison
Providence Care - York, SC
September 2018 to October 2018
Responsible for data collection and completion of documents for patients admittance to palliative care and/or hospice services.
• Worked closely with MDS and NP/MD to determine patient eligibility for palliative and/or hospice services.
• Clinical liaison responsible for communication between hospital/patients and Providence Care staff
• Responsible for completing/submitting all required documents necessary for palliative/hospice services to office manager in a timely manner.
• Provide patient education/teaching regarding palliative/ hospice services offered by Providence Care LPN (Licensed Practical Nurse)
White Oak Manor - York, SC
March 2018 to June 2018
Guaranteed exceptional quality by correctly administering medications, injections, inserting and caring for urinary catheters, dressing and changing wounds, administering tube feedings and flushes and assisting with diabetic monitoring and maintenance.
• Improved performance by supervising three certified medical assistants while assigning and delegating tasks as necessary.
• Assist in the treatment of acute, chronic and complex disease management.
• Observe, chart and report developments in patient health conditions. LPN Charge Nurse
Brookdale Greenville - Greenville, SC
August 2014 to June 2018
Obtaining and administering medication and treatments as prescribed by MD
• Documenting and reviewing medications and treatments for accuracy and compliance with MD orders, professional standards, federal and state regulations and company policy
• Assisting in writing service plans based on resident needs; Responsible for managing and supervising nursing assistant staff
• Assisting in maintaining a positive physical, social and psychological environment for residents
• Providing nursing services to residents, as well as monitoring residents within state licensure regulations
Community Care Coordinator
Bon Secours Health System - Greenville, SC
March 2017 to January 2018
Conduct Annual Medicare Wellness exams for physicians at multiple Bon Secours practices. Chart review, updating and data collection for physicians prior to Medicare Wellness Appointments. Review patient immunization history, making recommendations for any needed or requested immunizations.
Provide patient education and any necessary information for referrals. LPN (Licensed Practical Nurse)
Paris View Family Practice- Bon Secours - Greenville, SC January 2016 to March 2017
Obtain patient vitals and reason for visit.
Complete blood draws, obtain specimen collections and administer injections. Assist physician with exams, data collection and treatments for patients. Schedule referrals and provide patient education.
LPN
Laurel Baye Healthcare - Greenville, SC
May 2012 to January 2015
Assist in the preparation, implementation and evaluation of resident assessments and care plans
• Demonstrate exceptional capacity to multitask: manage competing priorities while fostering delivery of superior patient care and accurate documentation
• Ensure the best and most cohesive patient care possible by partnering with other medical personnel and communicating effectively with staff, patients, and their families
• Keen observation, communication, and intervention skills
• Responsible for assigning task to nursing assistants and supervising care
• Responsible for obtaining, storing and properly administering all medications
• Serves and protects healthcare community by adhering to professional standards, policies and procedures, federal, state, and local requirements LPN
Fairview Family Practice - Simpsonville, SC
April 2010 to February 2012
Interview patients to determine medical problem/condition
• Obtain and record patient's vital signs, weight, and any other pertinent information requested per physician
• Assist doctors in patient treatment and examination, including minor surgery
• Ensure and promote a safe working environment
• Administration of oral, subcutaneous and intramuscular medications
• Responsible for coordinating patient referrals to other healthcare providers
• Triage nurse for emergency/urgent calls from patients and/or family members
• Maintain supplies, including stocking and ordering new supplies and disposing of expired supplies
• Collect samples, such as urine, blood, or sputum from patients for testing and performs ordered laboratory test on samples
Server
Cracker Barrel Restaurant - Greenville, SC
February 2006 to May 2010
Serve guest with speed and accuracy
• Display leadership through commitment and motivation
• Communicate potential problems with solutions to management and co-workers
• Participate in teamwork and effectively cope with conflict/change
• Practice proper safety and health procedures, proper shift sanitation
• Work independently with the appropriate amount of supervision Server/Host
Sagebrush Steakhouse - Gaffney, SC
June 2003 to November 2005
Greet and service guest with a smile
• Make decisions and solve problems in the interest of 100% guest satisfaction
• Work at a pace consistent with the changing business, volume and demands
• Have a working knowledge of current inventory, products and changing or current merchandise and effectively communicate that knowledge to guest
Education
Diploma in Practical Nursing
Medical Careers Institute- ECPI College - Greenville, SC April 2010
High school diploma
Blacksburg High School - Blacksburg, SC
August 1999 to May 2003
Skills
• LPN (10+ years)
• Tube Feeding
• Catheter Care
• EMR Systems
• Nursing
• Medication Administration
• Vital Signs
• Laboratory Experience
• Triage
• Order picking
Certifications and Licenses
LPN
BLS/CPR
Assessments
Nursing assistant skills — Expert
August 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Expert
Attention to detail — Highly Proficient
October 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Clinical judgment — Highly Proficient
March 2019
Measures a candidate’s ability to assess a patient's condition and implement the appropriate medical intervention.
Full results: Highly Proficient
Patient-focused care — Highly Proficient
September 2019
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Highly Proficient
Work motivation — Proficient
May 2020
Level of motivation and discipline applied toward work Full results: Proficient
Cleaner fit — Highly Proficient
October 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Sales fit — Proficient
October 2020
Measures the traits that are important for success in sales positions. Full results: Proficient
Food service: Customer situations — Proficient
October 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Proficient
Forklift safety — Proficient
May 2020
Best practices and safety hazards in forklift operation Full results: Proficient
General manager (hospitality) — Highly Proficient
May 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient
Mechanical skills: Monitoring — Proficient
October 2020
Understanding of machine dials, gauges, displays, and data charts Full results: Proficient
Mechanical knowledge — Proficient
October 2020
Understanding and applying mechanical concepts and processes Full results: Proficient
Early childhood development — Highly Proficient
October 2020
Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Highly Proficient
Sales skills — Familiar
October 2020
Influencing and negotiating with customers
Full results: Familiar
Customer focus & orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Scheduling — Proficient
June 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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