Network Analyst Data Entry

Vanessa Holland

********@*****.*** / H: 702-***-****

*** ****** *****, ********* ** 89015

SUMMARY

Customer -oriented consultant with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hard working with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.

SKILLS

● Data entry

● Account development

● Team management

● Inbound/outbound calls

● Telecommunications knowledge

● Quality assurance

● Script use

● Training and mentoring

● Rapport and relationship building

● Organization

● Call center experience

EXPERIENCE

Grant Consultant / Synergy Pro Consulting - Saint George, UT

● Facilitated communication between funding entities and applicants

● Implemented effective sales techniques to secure applicants

● Compiled comprehensive lists describing products and services

● Established effective working relationships with clients and representatives

● Protected company reputation

● Resolved problems to improve customer satisfaction Network Analyst / NOS Communications - Las Vegas, NV

● Exceeded outbound call minimum of 100 customers per day

● Consistently met Minimum Production Requirements

● Held the position of Top Ten for two consecutive years

● Compiled data for production reports

● Led a team of twenty team agents engaged in assistance to customer service

● Negotiated agreements resulting in $250,000 in revenue for the company

EDUCATION and TRAINING

Heritage College / Las Vegas, NV / Paralegal Studies Real Estate School of NV / Las Vegas, NV / Real Estate

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