Customer Service Front Desk

ANTONIQUE WILSON

** *** ****** ** **** *** B*R*R* · 902-***-****

***********@*******.***

SKILLS

Self-motivated, active listening, organizational, problem solving, time management, open-minded, and leadership skills. Along with excellent communication skills, and the ability to learn and adapt quickly to new environments.

EXPERIENCE

SEPTEMBER 2021 – PRESENT

CUSTOMER SERVICE PROFESSIONAL, MANULIFE INSURANCE

Assist customers by phone, fax, or email with policy changes, coverage, and billing questions. Processing claims using the software AWD, agent desktop sales forces and clients 2. One of my main duties were to leave customers satisfied at the end of every call. AUGUST 2019 – NOVEMBER 2019

CUSTOMER SERVICE PROFESSIONAL, BLUE POSTAL COURIER SERVICES Received packages for customers and ensuring that their needs were satisfied. Other duties included working at the front desk, greeting customers, and answering inquires via email, online chat room and phone.

JUNE 2019 – JULY 2019

LAW INTERN (1 MONTH INTERNSHIP), ANSBACER HOUSE

Receiving client files and other important documents and communicating with clients. Other duties included answering phones, printing, scanning files and inputting data into computer software along with scheduling and updating appointments. EDUCATION

MAY 2020

BACHELOR OF ARTS (CRIMINOLOGY), SAINT MARY’S UNIVERSITY Courses: Social inequality and justice, qualitative and quantitative research methods, organized crime, Intro.to Criminology

AWARDS & ACKNOWLEGEMENTS

• Certificate of completion (Student career and employment program) March 2019

• Customer Service Course (August 2019)

• Fundamentals of Project Management (April 2022)

Contact this candidate