Customer Service Camp Counselor

Location:

Posted:

May 04, 2022

MAKENZY PIERRE-WEBSTER

***********@*.****.*** 310-***-****

EDUCATION

University of California Los Angeles: 2019-2023

Bachelors in Sociology

All Saints Catholic Secondary High School: 2015-2019 EXPERIENCE

Co-op: Residence Inn by Marriott (2019)

Made call arounds to other hotels

Assisted the housekeepers

Helped with sales and promotion

Helped to keep hotel organized and clean

Pre-settled guest ledgers

Part time job: Play It Again Val's Consignment Store (2016-2019)

Answered phones and told customers the balance on their account

Helped to keep store organized and clean

Cashed out customers

Assisted customers to find what they need

Part time job: Little Kickers (2021-Present)

Coached kids soccer (1.5yrs-7yrs)

Managed classes up to 20 kids

Trained new coaches

Provided encouragement, training and advice

Handled parents requests and complaints professionally LEADERSHIP & VOLUNTEER

Camp counselor - The Bridge: 2016

Assisted in direction and supervision of campers in their living unit and during activities

Design and implement weekly schedule, activities, and programming for camp group Black History Month Committee All Saints C.S.S: 2018

Helped organize events and activities to educate about black culture Multicultural Committee All Saints C.S.S: 2017

Aided in organizing different booths to represent different cultures

Helped put together events to educate on a variety of cultures SKILLS & HIGHLIGHTS

Customer Service skills

Meticulously handled transactions that include cash, credit, exchanges and returns

Competent at working well under stress and addressing and handling complaints

Strong written and verbal skills and interacts well with people Teamwork skills

Skilled in setting priorities and planning out exactly what needs to get done

Works well with people as well as independently

Open minded and works well with others, supporting ideas, opinions and outcomes