Sales Associate Customer Service
Resume:
Jacqueline Gan
Fairfield, CA *****
******.****@*****.***
Work Experience
Bartender
Yard House - Sacramento, CA
August 2021 to Present
Server
Yard House - Concord, CA
**** ** Present
Server- Bilingual
• Achieved higher guest check averages with proper positioning of alcohol and dessert items
• Informally recognized as most reliable employee by picking up additional shifts and swapping to ensure proper restaurant coverage
• Promoted team work by assisting co-workers when needed during rush and high-volume times
• Memorized menu to ensure proficient service to all customers
• Consistently increased sales by providing a friendly demeanor and professional service. Server
NOM Burger - Sunnyvale, CA
2018 to 2019
Server- Bilingual
• Trained new servers and bartenders for onboarding process
• Catered to clientele by presenting the value of an upscale menu of what has been regarded as commonplace food.
• Used small talk and selling skills to drive a "foodie" image of restaurant and food offerings.
• Bartending and server capabilities allowed for flexible shift duties to accommodate management needs. Sales Associate- Bilingual - Wireless Services
Verizon Wireless - Saratoga, CA
2016 to 2017
• Meet sales goals by selling our products and services to new and existing customers
• Effectively present products and services to and develop relationships with potential clients.
• Conduct daily inventory procedures.
• Handle all administrative aspects of the sale including but not limited to: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
• Stay up to date with product knowledge, accessories, pricing plans, promotions, and service features through continuous learning and self-development
• Know the market by keeping up with competitive offers and be able to provide market feedback to the Sales Manager regarding local competition and product/service needs. Waiter
El Toritos - Milpitas, CA
2015 to 2016
Banquet- Food
• Worked with Banquet team to provide onsite and offsite meal service for private events
• Serve food and Beverages to patrons, and prepare or serve specialty dishes at tables as required
• Present menus to patrons and inform on daily food/drink specials
• Stock service areas with supplies such as coffee, food, tableware, and linens
• Utilize online program to prioritize schedules and time off requests
• Collect payments from customers
• Upsell customers on wine or alcoholic beverages
• Provide guest with information about
Server / Waiter
Buffalo Wild Wings Grill & Bar - San Jose, CA
2013 to 2015
- Food
• Organized restaurant environment to ensure cleanliness.
• Client interfacing
• Tracking of client requests
• Designed and implemented an organizational seating chart relative to the establishment's configuration.
• Supported peer duties to produce productive work product
• Screened incoming calls
• Served multiple customers request in a professional and timely manner
• Handled payments of cash and credit card
• Processed telephone order requests
• Accepted managerial responsibility upon request of management
• Aided peers to maintain a clean and healthy work environment Host
BJ's Restaurant & Brew House - San Jose, CA
2012 to 2013
• Organized restaurant environment to ensure cleanliness.
• Client interfacing
• Tracking of client requests
• Designed and implemented an organizational seating chart relative to the establishment's configuration.
• Supported peer duties to produce productive work product
• Screened incoming calls
• Served multiple customers request in a professional and timely manner
• Processed telephone order requests
• Accepted managerial responsibility upon request of management
• Aided peers to maintain a clean and healthy work environment
• Assigned multiple customers designated seat areas and wait times Education
High school or equivalent
Skills
• Microsoft office
• Customer Service
• Sales
• Server
• training
Certifications and Licenses
food handler certificate
Additional Information
Organized with the proven ability to effectively prioritize work, while completing multiple, concurrent assignments on demand. In addition, my persistence allows all tasks set out for completion to always meet or exceed standards. Dedicated to success, however more importantly, dedicated to the constant and never ending improvement of ones self.
Technical Skills
• Microsoft Office Suite
• Apple product oriented
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