Customer Service Middle River

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

GUS CUEVAS

RESUME

G

**** ****** **, ****** *****, Maryland 21220, 667-***-****, ***********@*****.*** Ambitious Sales Development and Customer Service professional who promotes 20+ years of sales performance, including consistent achievement of monthly sales goals and qualified leads. Leverages winning lead-generation techniques to drive account acquisition and business growth. Extensive experience in sales to conventions, conferences, and corporate meeting planners. Enthusiastic people-person with excellent communication and relationship-building skills. Proficient Act! and Salesforce CRM user with conversational selling and lead qualification strengths. Organization Native English and Spanish bilingual Verbal And Written Communication Attention to detail Empathetic care Compassionate listening Recognizing and appreciating others Cultural awareness Identify and respond to feelings, concerns and requests

Sales Development Manager June 2005 - December 2021 Joyful Garden San Juan, PR, United States

Acquired over $250,000+ in business accounts with well-formulated and executed strategies based on business, market, and consumer expertise.

Maximized ROI by up to 85% mark-up with promotions by correctly targeting plans, and consistently locking in new customers.

Resolved customer concerns using strong communication and conflict management skills via telephone, email, and social media.

Created over 1,000 personalized opt-in emails and made over 250 outbound calls to targeted prospects per month. Created proposals, contracts, and presentation decks for clients. Estimated and quoted prices, credit or contract terms, and delivery dates. Sales Development Manager January 1994 - June 2005 Zagus.com San Juan, PR, United States

Grew and diversified company accounts with proactive identification and leverage of emerging business opportunities. Maximized ROI with promotions by correctly targeting plans, and consistently locking in new customers. Resolved customer concerns using strong communication and conflict management skills. Created over 30 proposals, contracts, and presentation decks for clients month. Exceeded sales objectives to capture over 150 new qualified leads and customers per month. Managed and updated 10,000+ contacts and CRM continuously to successfully optimize sales tracking. Signed sales and distribution agreements with over 15 major hotels, 25 highest-grossing meeting planners, and 35 destination managers.

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EDUCATION

LANGUAGES

VOLUNTEER

COMMUNITY SERVICE

Salesforce Sales Development Representative (SDR) Professional Certificate October 2022 Salesforce and SV Academy by Coursera, Baltimore, MD Groundwork for Success in Sales Development

Foundations for Interviewing with Confidence

Conversational Selling Playbook for SDRs

Boosting Productivity through the Tech Stack

Practical Guide to Navigating Professional Relationships Fully bilingual in English and Spanish.

Blood Donation Support

American Red Cross San Juan, Puerto Rico

Maintained strict standards on washing and safety procedures. Managed flow of merchandise within donation centers. Oversaw clerical support tasks to maximize office staff productivity. Old San Juan Street Gardening Initiative

Gus Cuevas, Founder

2014 - 2019

Started this group in 2014 to beautify our cobblestone streets with flowering plants in 25-gallon pots. Rescued over 25 planters left by the then-defunct Western Bank of Puerto Rico. Coordinated meetings with the then Mayor of San Juan, PR to discuss partnering opportunities. Recruited community volunteers.

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