First name : Makhosazane Cecelia

Last name : Buthelezi Gender : Female Race : African Identity number : 860********** Nationality : South African

License : Code 10

Home language : Isizulu

Other language : English, isiZulu, isiXhosa and seSotho

Marital status : Single Criminal record : None Email address : adqy8d@r.postjobfree.com Physical address : 187 Market street

Purchase please

Johannesburg

2000

Contact : 072*******

EDUCATIONAL QUALIFICATIONS

Grade : Grade 12 Name of school : Drakensburg Secondary School Subjects : Mathematics, Business Economics,

IsiZulu, English, Afrikaans, Biology and Geography

TERTIARY QUALIFICATIONS

Name of College : University of Johannesburg Qualifications : ND Tourism Management (in progress)

Year : 2005

Subjects Accounting, Communications, End User Computing, End User Computing, Business Management and Tourism Practice

TERTIARY QUALIFICATIONS

Name of College : Boston Business College

Qualifications : Office assistant

Year : 2007

Subjects Introduction to PC, Windows XP, General Office practice, Keyboarding, MS word 2003 and MS Excel 2003

Retentions department

Company Name: Altron Bytes People Solutions

Position: Agent in Retentions department

: July 2013 till August 2020

Duties and Responsibilities:

Contract upgrades-Renewing contracts

Contract cancellations-cancelling contracts

Advising clients on available deals

Retaining clients to remain on their current contracts

Migrating clients to lower or high packages as form of retaining them to stay on contract

Do deal match for clients

Generate premature cancellation quotations

Requesting credits from the back office

Advise clients on transfer of ownership if they cannot afford contract anymore

Company Name: Telkom Express(TSS)

Position: Sales Agent

: November 2020 till October 2021

Duties and responsibilities:

Selling new contract cellphones to clients

Upgrading they lines that are due for upgrade

Ding credit vetting to check if client qualifies to take new line

Log queries with back office and do follow ups for clients

Update client’s details

Assist with billing queries

Assist with billing disputes

Rica register new sim cards

Assist customers in porting their numbers to Telkom network

Assist with sim swap

Company Name: Telkom Express (TSS)

Position: Floor Manager

: November 2021 till current

Duties and responsibilities:

Supervising the department

Assisting customers and ensuring prompt resolution of client’s queries

Distributing tasks to staff

Making sure that all escalations are dealt with on time

Dealing with customer queries and complaints

Making sure the store has all the necessary stock

Receiving stock

Sending sales update to head office

Making sure that the stock is safe

Doing stock take

Handling store banking

Making sure that the monthly target is achieved and exceeded

Monitoring the staff performance and coach them

Ensuring a safe and secured working environment

Develops personal growth opportunities

Planning, organizing, staffing, leading and controlling the work environment

Skills:

Leadership skills

Sales skills

Good communication skills

Planning and organizing skills

Integrity - being honest and ethical

Shows initiative and ability to work independently

Attention to detail

Management skills

Presentation skills

Excellent interpersonal and communication skills

Soft skills

Teamwork

Patience

Telephone etiquette

Attention to detail

Computer skills

Communication skills

Customer care skills

Time Management skill

Company : WNS Global Services Position : Coaching new intakes and bottom performers for

Prepaid and Contract Money

Year : June 2011 till June 2013

Duties and Responsibilities:

Coaching new intakes for prepaid and postpaid

Coaching bottom performers on the floor

Teaching team soft skills

Coaching to improve performance.

Skill transfer and identifying gaps.

Giving feedback

Coaching agents from maternity Leave

Taking escalations

Attending performance meetings

Time management skill

Training new products on the floor

Training new intakes on how to use the system

Company : WNS Global Service Position : Customer care consultant for Vodacom account

Year : November 2009 till June 2011

Duties and responsibilities:

Handling contract Money calls

Solving customer queries

Handling escalations

Skillfully and patiently dealing with difficult customers

Educating customers on promotions and new deals

Assisting customers with invoices and statements

Vas activations and deactivations

Company : Edcon Position : Debt Collector (learnership)

Year : 2007 November – 2008 November

Duties and responsibilities:

Making payment arrangements for account in arrears

Educating clients on how to keep their accounts up to date

Logging account disputes to the Back office

Assisting with paid up letters

Assisting with deceased accounts

Company : Altron Bytes People Solutions

Team leader : Mr. Andries Mofokeng

Contact Number: : 082*******

Company : Altron Bytes People Solutions

Team leader : Miss Maria Mosoeu

Contact Number: : 073*******

PERSONAL PROFILE:

I am a hard worker and goal orientated and possess the ability to motivate others and myself. I use my creativity to find a solution to solve any prevailing problem, no matter how complex it is. I would like to explore my career, and expand my knowledge as far as possible by utilizing the limited resources available at my disposal to its maximum to develop into a resourceful leader, and a member of the community I serve. I have a good interpersonal and communicative skills, which could be innate (personality traits), and some of them I have acquired through my interaction with people around me.

PERSONAL DETAILS

EMPLOYMENT HISTORY

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