Customer Service Intake Coordinator
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VALERIE FLOYD
PATIENT SERVICES COORDINATOR/ SCHEDULER
CONTACT
vfloyd10927@yahoo.com
Haverstraw, NY
EDUCATION
Liberal Arts
City College of New York
New York, NY
SKILLS
Microsoft Word, Excel and Outlook
Horizon/McKesson
Database Maintenance
Homecare Home Base
McKesson EMR
Invoicing/Interviewing/Intake
Patient Assessment
Patient Registration
Statistical Reports
Insurance Verification
ICDM9 Coding
CPT Coding
Record Keeping
Customer Service
Data Entry
Scheduling
CAREER OBJECTIVE
Intake Coordinator/Registrar with in depth experience working in both hospital and outpatient rehab settings. Ability to interact effectively in crisis situations and effectively assist colleagues and clients to resolve administrative and billing issues. Trained in all aspects of front end procedures and able to handle all departmental duties and responsibilities.
WORK EXPERIENCE
Team Coordinator
Visiting Nurse Services of Rockland
05/2010 - current / White Plains, NY
· Lead Scheduler for Upper/Lower Westchester team of visiting nurses facilitating all scheduling of therapists and nursing discipline evals for that area
· Supports the Clinical Manager in coordinating team activities and operations.
· Ensures the timely distribution and processing of patient SOC charts.
· Processes/ Tracking of SOC, ROC and PRI for team geographic area
· Informs Clinical Manager of nurses activity in the field
· Quality Assurance of nurses daily schedule
· Verification of new patient demographics
· Prepares nurses team roster for weekend schedule
· Prepares team nurse daily activities
· Call center customer service liaison for agency clients
· Coordination of team information via email and datable for distribution.
· Assisting Clinical Manager with various secretarial activities (telephone communications, typing, mailing, faxing, copying, etc.)
· Assisting QI department in generating required selected patient records for clinical admit.
Intake Coordinator/Registrar
Daytop Village, Inc.
1998 - 2008 / Blauvelt, NY
· Screened all potential clients prior to intake appointments via telephone.
· Coordinated and scheduled all assessment appointments for management and clinical staff.
· Conducted interviews with clients at time of intake appointment
· Coordinated scheduling of clients with the in house Psychiatrist and nurse
· Registered incoming clients in the database
· Compiled necessary documents for the clients charts to ne in state compliance
· Verified and monitored insurance benefits for all incoming clients
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