End Associate Customer Service
Resume:
María Justina Barrera
Work Experience
Cashier/ Front End Associate
Company: Walmart
As a cashier at Walmart, you play a major role in how our customer feel when they leave the store, you might be the first, last, and sometimes only associate that customer interact with. That s why it s so important to smile, greet, and thank each and every customer.
The pace can be intense, especially in the evenings, on weekends, and during a holiday season
My principal tasks were:
-Smile, greet, and thank customers with a positive attitude.
-Stand for long periods of time while checking out customers quickly and accurately
-Keep my area clean and presentable
-Answer customer questions and help them with their needs
-Be available to assist associates across the store as needed
Sales Representative
Company: Convergys (Concentrix, Sprint Campaign); Work at home position
In This position I was on charge of incoming calls and outgoing calls pretending to generate sales for the company. It was usually customers calling in to enquire for prices and promotions so I was there to generate sales from those calls or to generate upsell from current customers calling in with general questions or asking for promotions and other products.
As a sales representative I had to keep up with a quota every month and quarterly to generate
incomes to the company.
Customer Service
William Sonoma Work from Home Position
On this campaign I was in a customer service position (Furniture Specialist) my principal tasks
were:
-Assist customer with general questions about 7 brands (Pottery Barn, Pottery Barn kid,
-Pottery Barn Teen, West Elm, Mark and Graham, Rejuvenation, William Sonoma)
-Help customers with placing orders.
-Provide customers information about their order (tracking information, let them know
-the status of their orders, etc.)
-I would also assist them create returns with refunds/ replacements.
-Offer some kind of solution when the customer went through a bad experience.
SUMMARY OF QUALIFICATIONS.
Over 7 years of experience in customer service.
Professional communication skills include fluency in English and Spanish.
Computer skill include: MS Office, Internet, email, Ring Central, social media, PC
Troubleshooting and hardware repair.
Demonstrated ability to work with groups and as a leader.
13130 Aswan Rd Opa-Locka Apt 3
Miami, Florida 33054
*****************@*****.***
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