Desktop Support Active Directory

Shiva Kumar Athinagaram

Date of birth: **/**/**** Nationality: Indian Gender: Male +91-807******* +91-964******* ******.***@*****.*** https://www.linkedin.com/in/shiva-kumar-athinagaram-4980a189/ Hyderabad, Hyderabad, 502032, Hyderabad, India

06/06/2018 – CURRENT – Hyderabad, India

IT EXECUTIVE – VAMSI PHARMA PRIVATE LIMITED

Working as a System Administrator Role,

Handling Day-to- Day regular Internal incidents tickets of System & Network related issues. Working with windows Server 2012R2, Supporting RDS/ RDP service, HP ProLiant server handling, Active Directory user & Group Policy creations, Server windows Patch updates manually & also updating the other system,

Thin client Device supporting, working on windows platform, Fortinet firewall support by creating policy to restrict internet and giving access to user by VPN, Supporting Internal Lab instruments & Software related,Team Handling and team work.

SOP Creation and Implementation, Vendor Coordination, Asset inventory maintains. 12/08/2012 – 25/02/2015 – Hyderabad, India

TECHNICAL SUPPORT ENGINEER – SELECTSYS INDIA PRIVATE LIMITED Supporting 24/7 to US Client. Using Ticketing tool and maintain SLA. Working with Remote, Chat & Email need to give support to client as system slow, virus removing, Ad-on's issues, Bugs removal, OS and other application support. We supporting internal applications and online backup. 12/2009 – 04/2012 – Hyderabad, India

DESKTOP SUPPORT ENGINEER – JVR INFOTECH ( CLIENT- KFIN TECHNOLOGIES PRIVATE LIMITED

)

Handling day- day regular issue by using ticketing tool, Take incident ticket and need to solve the issue under SLA terms. Support Ms Outlook & Outlook express configuration and resolving errors, OS Installation

, BSOD Error resolving, Asset management Inventory maintains, Vendor Coordination, Internal application support.

2007 – 2010 – Hyderabad, India

GRADUATE- BACHELOR OF COMPUTER SCIENCE – AIISR

WORK EXPERIENCE

EDUCATION AND TRAINING

Mother tongue(s): TELUGU

Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken

production

Spoken

interaction

ENGLISH C1 C1 B1 C1 C1

HINDI B1 A2 B1 B1 A1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user MS office Troubleshooting issues Fortinet firewall configuration Outlook configuration Vendor Coordination Quick Leaner Patch Updatating Asset Inventory maintainces Printer issue resolving Network issue resolving Good listener and communicator Incident Handling Root- cause Analysis

LANGUAGE SKILLS

DIGITAL SKILLS

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