Mechanical Engineer Customer Service
Resume:
LaQuan Brown
Atlanta, GA
**********@*****.***
I work as a Project Manager / Technical Service Manager, the projects I handle are Robotics based at Google sites. I have seven years plus of professional experience in the engineering/technical field to go along with my six years plus of military experience working on aircraft. I worked with corrugated robotics on servo drives, pneumatic systems, 480 3 phase power and installation of machinery and corresponding accessories; I also troubleshoot PC, PLCs errors and read schematics. Currently I do Pre-sales support, Installation/Troubleshooting of, and Post-sales support for customers and prospective customers; in PLC's, IoT, RFID, and Barcode reading /creation. I work to integrate these systems in the fulfillment, medical, transportation, and military fields.
Authorized to work in the US for any employer.
Work Experience
Project Manager/Technical Service Manager
Pentamaster
2021 to Present
Project Management
Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
Delegating tasks on the project to employees best positioned to complete them.
Making effective decisions when presented with multiple options for how to progress with the project.
Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy.
Communicating with executives or the board to keep the project aligned with their goals.
Adjusting schedules and targets on the project as needs or financing for the project change.
Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
Prepare budget based on scope of work and resource requirements.
Track project costs to meet budget.
Develop and manage a detailed project schedule and work plan.
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Monitor progress and adjust as needed.
Measure project performance to identify areas for improvement.
Technical Service Manager
Establishing the resources required for projects and presenting findings to upper management.
Collaborating with technical staff to create strategic plans to deliver services.
Analyzing clients’ issues and developing plans to mitigate them.
Scheduling upgrades and replacements of software and hardware.
Overseeing the acquisition of new technology.
Hiring and training new staff.
Keeping abreast of developments in the technological and management sectors.
Attending workshops and scheduling refresher courses as required.
Systems Integration Engineer
Inovity
2018 to 2021
Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
Track project costs to meet budget.
Pre-sales support of barcode, RFID, IoT, Print and Apply technologies by engaging with the sales team and prospective customers to collaboratively.
PLC software development and modification for Allan Bradley, Mitsubishi software and hardware.
Identify operational challenges and breakdowns.
Develop various solutions to customer needs.
Demonstrate technologies at customer location.
Installation, configuration, and integration of focus technologies
Training customer in delivered technologies.
Develop any required documentation to aid customer in supporting delivered solutions.
Develop documentation necessary to move completed project to support team.
Be part of the support effort where needed.
Engage and coordinate vendor resources when appropriate.
Focused Technologies: PLC's, Barcode generation, Barcode reading, RFID (radio frequency identification), IoT (internet of things) related technologies
Field Electro-mechanical Engineer
Packsize LLC
2014 to 2018
Work on robotics systems such as servo drives, pneumatic systems, variable frequency drives, 480 3phase power and setup of machinery.
Troubleshooting PC errors, PLC functions, variable frequency drives, and Festo, B&R, and Allen Bradley control systems.
Time management skills, accessible via telephone, and promptly returns email and phone messages, customer service/soft skills.
Identifying and diagnosing problems remotely or on-site often with high pressure to accomplish within a specified time.
Problem-solving: mechanical/software issues; resolving operating system bugs; and installing removing software or hardware.
Utilized math skills (specifically geometry) to create packaging designs and replacement parts using Auto CAD and Solidworks
Schedule and perform preventative maintenance on machinery as required; report back on issues, orders, and parts needed.
Installing equipment including machines, software, and other accessories. Training customers on the machine operation and the lean principle of implementation.
Communicate effectively both internally with other employees and externally with customers, utilizing CRM system to document actions items performed, schedule future preventive maintenance needs, and other engineering functions.
Installs/projects: coordinate with 3rd party vendors, customers, and Packsize employees to complete the project in a timely manner and with minimal delays by using forward thinking, troubleshooting, and open communication.
Field Service Technician
Xerox\Carolina Office System
2013 to 2014
Maintain and repair Xerox, HP, and Konica printers and copiers.
Document all equipment and maintenance and repairs.
Ensure all equipment is properly maintained and calibrated and maintain a professional relationship with the customer.
• Transport equipment and supplies.
Education
Associate of Science in Electronics Engineering Technology
ECPIUniversity 2010 to 2012
o“RSTI” Radiological Service Training Institute
Associate of Applied Science in Computer Networking Systems
ITT Technical Institute 2007 to 2009
Skills
Leadership
Foresight
Troubleshooting
Problem solving
Customer Service
AutoCAD
Project Management
Internet Of Things (IoT)
Schematics
Software Troubleshooting
Robotics
Programmable Logic Controllers
SQL
C/C++
Product Development
CAD
Computer Networking
Pre-sales
English
Microsoft Office
Contact this candidate