Tarlac Support Representative

Ordonio, Cristina Martin

Block ** Lot * Fiesta Communities Brgy Mining Angeles City

Cellular Number: 093*-***-****

Email add: *********************@*****.***

CAREER OBJECTIVE:

To work and to contribute for the continuous success of the company at the same time enhance my knowledge, skills, and abilities.

WORK EXPERIENCE:

Alorica Philippines (T-MOBILE)

Customer Resolution Expert (January 2017 – Present) Duties and Responsibilities:

• Help Cluster goals for performance in ways that comply with company’s plans and vision and communicate them to subordinates

• In-charge for Cluster’s KPI’s audits and any assignments given or instructed by Clients.

• Receive special account handling and escalations and resolve problems.

• Pass on information from upper management to employees and vice versa.

• Prepare and submit performance reports.

• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Technical and Customer Support Representative (Level 2 Escalation Representative) – (T- MOBILE)

Duties and Responsibilities:

• Responsible for higher level of technical support

• Responsible for outbound call and provide updates for unresolved cases

• Provide support for frontline representatives

• Other Duties and Responsibilities as per required by the immediate superior EDUCATIONAL BACKGROUND:

COLLEGE: Computer Programming (Vocational)

San Lorenzo Computer Learning Center

Paniqui, Tarlac

2004-2006

SECONDARY: Tagumbao National High School

Gerona Tarlac

2000-2004

CHARACTER REFERENCE:

Available upon request

I hereby certify that the above information given is true and correct to the best of my knowledge and abilities.

Cristina M. Ordonio

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