Customer Service Associate

Michelle Magee

**** ***** ***** **.

Riverside, Ca 92507

951-***-****

******************@*****.***

QUALIFICATIONS/ SKILLS

¢ Multi Line Phone / Professional Telephone Etiquette

© 20 years plus Customer Service skills/ Organized

* Database Research

e Excellent verbal & written communication skills

e 10 Key by touch

e Excellent follow through skills

e Internet and computer literate

* Customer Service

EMPLOYMENT

2/21/2007 to Current

A-Check Global - Verifications Specialist/ Customer Service

As a Verifications Specialist/ Customer Service associate my daily responsibilities are research,

investigate and verify application records by phone, computer, email, online services or fax for

client companies according to their specifications. Which includes job records, school records,

professional license, professional and/or personal references. Review file for 100% accuracy,

review client policy for proper verification processing, document information received by phone,

computer or fax according to company and client policies. Contact applicants/clients in order to

obtain missing information per client policy. Respond to Clients, applicants and internal team by

phone and/or email within one working hour. Maintain minimum department standards for

performance (assigned by account/client expectations). Maintain Integrity and Confidentiality (to

include security of applicant’s personal information).

EMPLOYMENT

11/2006 to 2/2007

AppleOne Staffing (for A-Check Global) - Verifications Specialist/ Customer Service

Was employed with the following staffing agency during probationary period before hired on

directly as a Verifications Specialist/ Customer Service at A-Check Global.

EDUCATION

Ramona High School — High School Diploma 1991

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