Sales Associate Customer Service
Resume:
Tadivia Reed
Brooklyn, NY *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Help Desk
Rapid Armor - Brooklyn, NY
February 2021 to March 2022
• Respond to customer issues via phone, email and computer chat.
• Provide customer assistance.
• Document customer interactions.
• Run diagnostics to resolve customer reported issues.
• Escalate issues to the next Tier with next level of difficulty. Security Guard
FJC Security - Brooklyn, NY
March 2020 to January 2022
• Be a visible deterrent to crime.
• Identifying suspicious behavior.
• Contacting and communicating with the authorities.
• Monitoring access to properties.
• Taking action in emergency situations
311 Operator
NYC 311 Call Center
May 2019 to December 2019
provide a single point of contact for all non-emergency City services answer the telephone and interactive computer systems respond to phone inquiries from the public provide customer service and information Kings Plaza mall-Sales Associate
Aldo
April 2016 to December 2018
Greeting guest, explaining merchandise benefits, helping customers try on shoes, replenishing items on shelves, and handling cash and bank card transactions Shift Manager
McDonald's - Brooklyn, NY
March 2016 to September 2018
provide leadership to crew and other managers during a shift to ensure outstanding Quality, Service and Cleanliness to customers. Also Supervising food safety and cleanliness procedures to ensure the team is meeting McDonald's standards.
Daycare Assistant
BMCC Early childhood Center - Brooklyn, NY
June 2016 to August 2017
• Provide support and reinforcement for teacher and lessons.
• Give one-on-one or small group instruction and lesson review.
• Help teachers with attendance, grading, and other administrative tasks.
• Set up materials and equipment to help teachers prepare lessons. Seasonal Sales
Macy's herald Square
October 2012 to February 2013
Responsibilities are greeting guest, providing product knowledge, directing customers to fitting rooms, and completing transactions on cash register
Education
Diploma
Harborfields High school - Greenlawn, NY
September 2009 to 2012
Skills
• Client-Focused sales representative with seven years of providing Solutions to customers Solid understanding of what guests and employees needs and want are.
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