Warehouse Manager Customer Service

Joseph DiGraziano

** ********** *****

Smithtown, NY 11787

Home: 631-***-**** Cell: 516-***-****

E-mail: *******@*****.***

Summary of Qualifications

A seasoned operations/warehouse manager with over thgirty years experience covering all facets of shipping/receiving, equipment and facility management areas. An organized, detail-oriented team player with a hands-on approach who has consistently met or exceeded operational goals. Excellent customer service and interpersonal skills.

Professional Experience

Topaz Lighting Corp.

Holtsville, NY

Warehouse Manager (2008-2020)

• Coordinate incoming/outgoing stock, deliveries and logistics

• Monitor stock levels and carry out daily cycle counts

• Supervise, coach, mentor and develop team of thirty employees

• Responsible for recruiting and training prospective employees

• Management and general maintenance of an 80,000 square foot facility

• Supervise all warehouse functions, purchases, and procedures

• Manage hazardous recyle program

JDG Painting/Handyman

Smithtown, NY

Owner /Operator (2005-2008)

Telrad Telecommunications,Inc.

Farmingdale, NY

Operations Manager (1995-2005)

• Responsibilities included all areas of operations management including shipping/receiving, equipment purchases (including repair/refurbishment), inventory forecasting, budget tracking, maintenance, quality control (ISO 9002 certified), field service, and customer service relations

• Liaison for international operations including processing of customs paperwork

• Served as operations representative for year 2000 conversion committee

• Oversight and general maintenance of a 75,000 square foot building and grounds including supervision of maintenance staff

• Key accomplishments included a sales increase of 50% for repair/refurbished equipment and a 25% savings on all packing materials

Telrad Telecommunications,Inc.

Farmingdale, NY

Warehouse Manager (1990-1995)

• Responsibilities included all warehouse shipping/receiving functions as well as inventory maintenance and equipment purchasing

• Hired and trained warehouse personnel

• Developed shipping/tracking bar-code system

• Negotiated favorable terms with freight companies resulting in cost savings

• Provided oversight of bonded warehouse in Mexico City

• Key accomplishments included a 15% increase in repair/refurbished sales

Greenman Brothers

Farmingdale, NY

Distribution Supervisor (1987-1990)

• Responsibilities included the coordination of consumer merchandise shipments totaling more than $50mm

• Hired and trained support personnel

• Prepared inventory/slot control and coordinated all shipping/receiving functions

Computer Skills

MS Office, HP 3000, Telrad Internal Data Base Systems, Navision, WMS

Certifications/Professional Coursework

Dale Carnegie Management Training

ISO 9002 Certified

Customer Service Training

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