Scrum Master Salesforce Admin
Resume:
Mukesh Kumar Salesforce Sales Cloud lead/
SCRUM MASTER(CSM)
Location: India, Kolkata
Contact:+91-914*-***-***
Email: ***********@*******.***
Professional Profile
Salesforce certified admin and Salesforce developer .
Salesforce Sales cloud application lead
Hands on experience of Apex, Flow, process builder, trigger, LWC, aura component etc.
End to End application knowledge
L1/L2 support lead
Grooming Salesforce team
First point of contact for stakeholders for any issue on application .
Suggesting new improvement on application to make it more user friendly and reduce the defect count .
Preparation and reviewing KB articles on application .
Ensure timely delivery of user stories .
Certified Scrum Master Professional, Agile Coach with 4 years of experience & having total 11+yrs of experience with development, lead,scrum master, onsite project lead & Business Analyst
Background in US mortgage banking, US private level card and telecommunication domain.
Responsible for managing the scrum process with the coordination of scrum team in agile methodology.
Scrum Master facilitating in scrum ceremonies daily scrum, sprint planning, sprint demo and retrospective meetings for the project team.
Experience in coaching team members on Agile frameworks
Facilitate internal communication and effective collaboration
Experience in liaising and managing Technology and Business stakeholders)
Experience in working with product owners in handling backlogs and new requests
Resolved conflicts and remove obstacles that occur
Helped teams implement changes effectively
Ensure deliverables are up to quality standards at the end of each sprint
Guide development teams to higher scrum maturity
Help build a productive environment where team members ‘own’ the product and enjoy working on it
Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
Good knowledge of other Agile frameworks (Scrum .)
Excellent communication and servant leadership skills
Problem-solving and conflict-resolution ability
Having extensive experience in stakeholder management, assisting product owner with estimation and prioritization of user stories.
Through understanding of agile methodology like XP, Scrum, Kanban, and SAFe (Program Increment planning, Agile Release Train )
Project Management focused on application design, development, integration, release & production support activities.
As scrum master, I provide guidance to teams on agile methodologies, co-ordinate and resolve conflicts, identify/ track and remove impediments and forecasting deliverable in iteration.
Involved in create useful, reliable and practical plans for software development projects.
Analyze the BRD document and map requirements against each business function
Perform Gap analysis to understand the level of customization required for various business requirements.
Make sure all the milestones are achieved as defined in S.O.W
Engage the automation testing team, business owners to run tests in SIT and UAT to identify any design deviation
Responsible for managing the scrum process with the coordination of scrum team in agile methodology.
Involved in helping team or individual to clarify goals and actions to achieve them.
In-depth knowledge of various phases and methodologies of software development Life Cycle. Mukesh Kumar Salesforce Sales Cloud lead/
SCRUM MASTER(CSM)
Location: India, Kolkata
Contact:+91-914*-***-***
Email: ***********@*****.***
Worked on different projects in entire SDLC using Waterfall and Agile Methodologies.
More than 9 years of experience in Banking domain/technology with different role and responsibility other than Scrum master. .
Motivated, self-driven and quick learner with ability to learn new things and take up challenges, individual contributor, technical lead, team player and flexible with strong communication and presentation skills. Core Skills
Salesforce admin\developer \sales cloud
Strong Scrum\Agile understanding
Fine-tuned organizational system on scrum
Facilitating Meeting(Sprint Planning, Daily Scrum meeting, Review, retrospective )
Conflict Resolution
Coaching Agile Practices
Removing impediment
Migrating waterfall project to scrum
Onshore team Lead
Salesforce Admin, Salesforce developer
Delphi Developer
PL/ SQL
Offshore team Lead
Understanding of Mortgage system.
Understanding of Private level card.
Knowledge work flow in salesforce.,
Triggers in salesforce,
Apex programming
HP Quality center
Jira (for scrum activities )
Azure board (for scrum activities)
Carrier Summary
July 2021to Present
Employer: TATA CONSULTANCY SERVICES LTD
Client : Neles
Role Salesforce Sales cloud application lead\Scrum Master, Responsibilities
Ensure project issues\defect are solved within time frame .
Training and grooming team members on application and technology (Salesforce)
Understanding application end to end and suggesting new improvement to Client to make application more optimized .
Help team to create Knowledge Article to help in understanding application and quicker resolution of Mukesh Kumar Salesforce Sales Cloud lead/
SCRUM MASTER(CSM)
Location: India, Kolkata
Contact:+91-914*-***-***
Email: ***********@*****.***
issue .
Share weekly and monthly report on issue resolution to senior management and new ways to reduce the defect\issue count.
Ensure the scrum team follows the Agile methodology and the scrum framework
Supported via appropriate coaching and scrum master activities.
Promote Scrum values of Transparency, Focus, Courage, Respect, Commitment within the center
Drive consistent reporting on sprint activity to senior management
Delivery Azure and tableau by the Agile Delivery teams .
Leading offshore team of 7 members
Help team in removing impediment.
Planning project delivery and project status .
Strong understanding of and experience with Agile practices, processes, and artifacts
Support and coach several Scrum Teams through all agile practices to enable the teams in their continuous delivery and execution of features
Define, maintain and update the Program / Scrum of Scrum metrics as well as Dependencies and Risks Program board to ensure transparency in communications to the stakeholders and across the teams.
Work closely with Program Delivery Managers across other product experiences and with Product Owners to assist with the backlogs’ health assessment and enrichment.
Assist with Quarterly Roadmap planning sessions
Encouraging Agile behaviors, reinforcing practices, norms, ceremonies, and supporting the overall Scrum Team performance and effectiveness.
July 2020 to June 2021
Employer: TATA CONSULTANCY SERVICES LTD
Client : Zimmer Biomed
Role Scrum Master,
Responsibilities
Ensure the scrum team follows the Agile methodology and the scrum framework
Supported via appropriate coaching and scrum master activities.
Promote Scrum values of Transparency, Focus, Courage, Respect, Commitment within the center
Drive consistent reporting on sprint activity to senior management
Delivery Azure and tableau by the Agile Delivery teams .
Leading offshore team of 7 members
Help team in removing impediment.
Planning project delivery and project status .
Strong understanding of and experience with Agile practices, processes, and artifacts
Support and coach several Scrum Teams through all agile practices to enable the teams in their continuous delivery and execution of features
Define, maintain and update the Program / Scrum of Scrum metrics as well as Dependencies and Risks Program board to ensure transparency in communications to the stakeholders and across the teams.
Work closely with Program Delivery Managers across other product experiences and with Product Owners to assist with the backlogs’ health assessment and enrichment.
Assist with Quarterly Roadmap planning sessions
Mukesh Kumar Salesforce Sales Cloud lead/
SCRUM MASTER(CSM)
Location: India, Kolkata
Contact:+91-914*-***-***
Email: ***********@*****.***
Encouraging Agile behaviors, reinforcing practices, norms, ceremonies, and supporting the overall Scrum Team performance and effectiveness.
2017 August to 2020 June
Employer: TATA CONSULTANCY SERVICES LTD
Client: Citibank NA
Role Scrum Master and Onshore Lead
Responsibility :
Migrating Water fall project to Scrum frame work
First point of contact at onshore for client on the project
Guiding offshore team of 8 members
Providing scrum training to offshore team through webx.
Helping product owner in writing user stories and optimizing it.
Helping team in self-organizing daily scrum meeting.
Facilitating/Guiding scrum ceremonies, meeting for Sprint planning, review meeting and retrospective meeting.
Providing status in Scrum of Scrum meeting to IT manager\RTE.
Facilitating new on boarded team members in getting started.
Taking first round of interview of new hire.
Preparing project estimation report.
Preparing resource planning report.
Managing Private label card desktop application .
Migrating VB desktop application to Salesforce
2015 March to 2017 July
Employer: TATA CONSULTANCY SERVICES LTD
Client : Citibank NA
Development Lead
Responsibility:
Managing Citi mortgage bank desktop application.
Closely working with business analyst to understand requirements.
Preparing design document HLD\DLD.
Clarifying all the requirements and resolving issues of offshore development team.
Sharing project status to IT project managers and business analysts .
Researching application functionalities and providing clarification and analysis to business analyst.
Preparing UTP and UTR documents and help team in testing the requirements.
Monitoring defects in HP quality center.
Coordinating with other dependent teams (database, servicing etc.) to resolve defects and issues .
Handling project end to end from requirement gathering to delivering in productions. Mukesh Kumar Salesforce Sales Cloud lead/
SCRUM MASTER(CSM)
Location: India, Kolkata
Contact:+91-914*-***-***
Email: ***********@*****.***
2014 August to 2015 March
Employer: TATA CONSULTANCY SERVICES LTD
Comcast Cable communication :
Role: Mediation developer
Responsibility :
Filtering raw data files of CRD(call details record) in TBMS –T tool.
Writing SQL queries to extract data from tables and analyzing.
Writing Unix commends to manipulate files.
Writing shell scripts in unix environment.
Preparing HLD/DLD documents.
Coordinating with offshore team.
Preparing configure files and stating mediation engines.
Testing the development in QA environment.
Preparing test case scenario
January 2010 to July 2014
Employer: TATA CONSULTANCY SERVICES LTD
Client : Citibank NA
Offshore Delphi Developer
Worked on mortgage loan origination system,
Developed functionalities in mortgage loan system.
Coded requirement in Delphi
Written oracle objects like stored procedure, stored functions, triggers etc. to meet requirements.
Written sql queries to extract data from tables and did analysis.
Tested project in UAT environment s
Provides status on scrum meeting
Prepared status report for onshore team,
Fixed defect issues
Delivered project on time,
Gave training to new joined on mortgage system.
How to generate new loan though LPM application. Employer: TATA CONSULTANCY SERVICES LTD
2009Oct to 2009December
TCS trainee \
Qualification
Master in Computer Application (MCA) From BIT Mesra.
Bachelor of Mathematics (BSC Mathematics honors ): From St Columba Collage Hazaribag Mukesh Kumar Salesforce Sales Cloud lead/
SCRUM MASTER(CSM)
Location: India, Kolkata
Contact:+91-914*-***-***
Email: ***********@*****.***
Certified Scrum Master,
Certified Salesforce Admin
Sun certified Java Programmer .
Hobbies
Drawing & Sketching,
Cooking
Tutoring
Traveling
Learning new technologies
Contact this candidate