Mukesh Kumar Salesforce Sales Cloud lead/

SCRUM MASTER(CSM)

Location: India, Kolkata

Contact:+91-914*-***-***

Email: adqxn2@r.postjobfree.com

Professional Profile

Salesforce certified admin and Salesforce developer .

Salesforce Sales cloud application lead

Hands on experience of Apex, Flow, process builder, trigger, LWC, aura component etc.

End to End application knowledge

L1/L2 support lead

Grooming Salesforce team

First point of contact for stakeholders for any issue on application .

Suggesting new improvement on application to make it more user friendly and reduce the defect count .

Preparation and reviewing KB articles on application .

Ensure timely delivery of user stories .

Certified Scrum Master Professional, Agile Coach with 4 years of experience & having total 11+yrs of experience with development, lead,scrum master, onsite project lead & Business Analyst

Background in US mortgage banking, US private level card and telecommunication domain.

Responsible for managing the scrum process with the coordination of scrum team in agile methodology.

Scrum Master facilitating in scrum ceremonies daily scrum, sprint planning, sprint demo and retrospective meetings for the project team.

Experience in coaching team members on Agile frameworks

Facilitate internal communication and effective collaboration

Experience in liaising and managing Technology and Business stakeholders)

Experience in working with product owners in handling backlogs and new requests

Resolved conflicts and remove obstacles that occur

Helped teams implement changes effectively

Ensure deliverables are up to quality standards at the end of each sprint

Guide development teams to higher scrum maturity

Help build a productive environment where team members ‘own’ the product and enjoy working on it

Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)

Good knowledge of other Agile frameworks (Scrum .)

Excellent communication and servant leadership skills

Problem-solving and conflict-resolution ability

Having extensive experience in stakeholder management, assisting product owner with estimation and prioritization of user stories.

Through understanding of agile methodology like XP, Scrum, Kanban, and SAFe (Program Increment planning, Agile Release Train )

Project Management focused on application design, development, integration, release & production support activities.

As scrum master, I provide guidance to teams on agile methodologies, co-ordinate and resolve conflicts, identify/ track and remove impediments and forecasting deliverable in iteration.

Involved in create useful, reliable and practical plans for software development projects.

Analyze the BRD document and map requirements against each business function

Perform Gap analysis to understand the level of customization required for various business requirements.

Make sure all the milestones are achieved as defined in S.O.W

Engage the automation testing team, business owners to run tests in SIT and UAT to identify any design deviation

Responsible for managing the scrum process with the coordination of scrum team in agile methodology.

Involved in helping team or individual to clarify goals and actions to achieve them.

In-depth knowledge of various phases and methodologies of software development Life Cycle. Mukesh Kumar Salesforce Sales Cloud lead/

SCRUM MASTER(CSM)

Location: India, Kolkata

Contact:+91-914*-***-***

Email: adqxn2@r.postjobfree.com

Worked on different projects in entire SDLC using Waterfall and Agile Methodologies.

More than 9 years of experience in Banking domain/technology with different role and responsibility other than Scrum master. .

Motivated, self-driven and quick learner with ability to learn new things and take up challenges, individual contributor, technical lead, team player and flexible with strong communication and presentation skills. Core Skills

Salesforce admin\developer \sales cloud

Strong Scrum\Agile understanding

Fine-tuned organizational system on scrum

Facilitating Meeting(Sprint Planning, Daily Scrum meeting, Review, retrospective )

Conflict Resolution

Coaching Agile Practices

Removing impediment

Migrating waterfall project to scrum

Onshore team Lead

Salesforce Admin, Salesforce developer

Delphi Developer

PL/ SQL

Offshore team Lead

Understanding of Mortgage system.

Understanding of Private level card.

Knowledge work flow in salesforce.,

Triggers in salesforce,

Apex programming

HP Quality center

Jira (for scrum activities )

Azure board (for scrum activities)

Carrier Summary

July 2021to Present

Employer: TATA CONSULTANCY SERVICES LTD

Client : Neles

Role Salesforce Sales cloud application lead\Scrum Master, Responsibilities

Ensure project issues\defect are solved within time frame .

Training and grooming team members on application and technology (Salesforce)

Understanding application end to end and suggesting new improvement to Client to make application more optimized .

Help team to create Knowledge Article to help in understanding application and quicker resolution of Mukesh Kumar Salesforce Sales Cloud lead/

SCRUM MASTER(CSM)

Location: India, Kolkata

Contact:+91-914*-***-***

Email: adqxn2@r.postjobfree.com

issue .

Share weekly and monthly report on issue resolution to senior management and new ways to reduce the defect\issue count.

Ensure the scrum team follows the Agile methodology and the scrum framework

Supported via appropriate coaching and scrum master activities.

Promote Scrum values of Transparency, Focus, Courage, Respect, Commitment within the center

Drive consistent reporting on sprint activity to senior management

Delivery Azure and tableau by the Agile Delivery teams .

Leading offshore team of 7 members

Help team in removing impediment.

Planning project delivery and project status .

Strong understanding of and experience with Agile practices, processes, and artifacts

Support and coach several Scrum Teams through all agile practices to enable the teams in their continuous delivery and execution of features

Define, maintain and update the Program / Scrum of Scrum metrics as well as Dependencies and Risks Program board to ensure transparency in communications to the stakeholders and across the teams.

Work closely with Program Delivery Managers across other product experiences and with Product Owners to assist with the backlogs’ health assessment and enrichment.

Assist with Quarterly Roadmap planning sessions

Encouraging Agile behaviors, reinforcing practices, norms, ceremonies, and supporting the overall Scrum Team performance and effectiveness.

July 2020 to June 2021

Employer: TATA CONSULTANCY SERVICES LTD

Client : Zimmer Biomed

Role Scrum Master,

Responsibilities

Ensure the scrum team follows the Agile methodology and the scrum framework

Supported via appropriate coaching and scrum master activities.

Promote Scrum values of Transparency, Focus, Courage, Respect, Commitment within the center

Drive consistent reporting on sprint activity to senior management

Delivery Azure and tableau by the Agile Delivery teams .

Leading offshore team of 7 members

Help team in removing impediment.

Planning project delivery and project status .

Strong understanding of and experience with Agile practices, processes, and artifacts

Support and coach several Scrum Teams through all agile practices to enable the teams in their continuous delivery and execution of features

Define, maintain and update the Program / Scrum of Scrum metrics as well as Dependencies and Risks Program board to ensure transparency in communications to the stakeholders and across the teams.

Work closely with Program Delivery Managers across other product experiences and with Product Owners to assist with the backlogs’ health assessment and enrichment.

Assist with Quarterly Roadmap planning sessions

Mukesh Kumar Salesforce Sales Cloud lead/

SCRUM MASTER(CSM)

Location: India, Kolkata

Contact:+91-914*-***-***

Email: adqxn2@r.postjobfree.com

Encouraging Agile behaviors, reinforcing practices, norms, ceremonies, and supporting the overall Scrum Team performance and effectiveness.

2017 August to 2020 June

Employer: TATA CONSULTANCY SERVICES LTD

Client: Citibank NA

Role Scrum Master and Onshore Lead

Responsibility :

Migrating Water fall project to Scrum frame work

First point of contact at onshore for client on the project

Guiding offshore team of 8 members

Providing scrum training to offshore team through webx.

Helping product owner in writing user stories and optimizing it.

Helping team in self-organizing daily scrum meeting.

Facilitating/Guiding scrum ceremonies, meeting for Sprint planning, review meeting and retrospective meeting.

Providing status in Scrum of Scrum meeting to IT manager\RTE.

Facilitating new on boarded team members in getting started.

Taking first round of interview of new hire.

Preparing project estimation report.

Preparing resource planning report.

Managing Private label card desktop application .

Migrating VB desktop application to Salesforce

2015 March to 2017 July

Employer: TATA CONSULTANCY SERVICES LTD

Client : Citibank NA

Development Lead

Responsibility:

Managing Citi mortgage bank desktop application.

Closely working with business analyst to understand requirements.

Preparing design document HLD\DLD.

Clarifying all the requirements and resolving issues of offshore development team.

Sharing project status to IT project managers and business analysts .

Researching application functionalities and providing clarification and analysis to business analyst.

Preparing UTP and UTR documents and help team in testing the requirements.

Monitoring defects in HP quality center.

Coordinating with other dependent teams (database, servicing etc.) to resolve defects and issues .

Handling project end to end from requirement gathering to delivering in productions. Mukesh Kumar Salesforce Sales Cloud lead/

SCRUM MASTER(CSM)

Location: India, Kolkata

Contact:+91-914*-***-***

Email: adqxn2@r.postjobfree.com

2014 August to 2015 March

Employer: TATA CONSULTANCY SERVICES LTD

Comcast Cable communication :

Role: Mediation developer

Responsibility :

Filtering raw data files of CRD(call details record) in TBMS –T tool.

Writing SQL queries to extract data from tables and analyzing.

Writing Unix commends to manipulate files.

Writing shell scripts in unix environment.

Preparing HLD/DLD documents.

Coordinating with offshore team.

Preparing configure files and stating mediation engines.

Testing the development in QA environment.

Preparing test case scenario

January 2010 to July 2014

Employer: TATA CONSULTANCY SERVICES LTD

Client : Citibank NA

Offshore Delphi Developer

Worked on mortgage loan origination system,

Developed functionalities in mortgage loan system.

Coded requirement in Delphi

Written oracle objects like stored procedure, stored functions, triggers etc. to meet requirements.

Written sql queries to extract data from tables and did analysis.

Tested project in UAT environment s

Provides status on scrum meeting

Prepared status report for onshore team,

Fixed defect issues

Delivered project on time,

Gave training to new joined on mortgage system.

How to generate new loan though LPM application. Employer: TATA CONSULTANCY SERVICES LTD

2009Oct to 2009December

TCS trainee \

Qualification

Master in Computer Application (MCA) From BIT Mesra.

Bachelor of Mathematics (BSC Mathematics honors ): From St Columba Collage Hazaribag Mukesh Kumar Salesforce Sales Cloud lead/

SCRUM MASTER(CSM)

Location: India, Kolkata

Contact:+91-914*-***-***

Email: adqxn2@r.postjobfree.com

Certified Scrum Master,

Certified Salesforce Admin

Sun certified Java Programmer .

Hobbies

Drawing & Sketching,

Cooking

Tutoring

Traveling

Learning new technologies

Contact this candidate