Customer Service Data Entry
Resume:
Chandra Enger
*** * ******* ** ***, Apache Junction AZ 85119
*******.*********@*****.***
Professional Summary:
Dedicated customer service representative/Data Entry motivated to maintain satisfaction and contribute to company.
Work Experience:
Dignity Health-Hospital Operator-Phoenix, AZ (04/2022-Current).
Responsibilities Include: Answer inbound calls from individuals wanting to speak with patients and hospital staff.
Celerion-Participant Services-Tempe, AZ (11/2021-04/2022)
Responsibilities Include: Answer inbound calls from individuals who wish to participate in medical studies and determine their eligibility by the answers they provide.
Matrix/Wells Fargo-ATM Non-Fraud Claim Analyst-Chandler, AZ (01/2021-06/2021)
Responsibilities Include: Reviewing customer claims for missing deposits, encoding error deposits, and invalid POS transactions.
Lendmark Financial-Repossession Specialist-Gilbert, AZ (11/2019-12/2020)
Responsibilities Include: Review requests from branches to approve repossession of collateral from customers who have fallen behind in paying off their loan. Also, enter customer information into system to have collateral picked up and then once recovered, schedule an appointment to have collateral sent to auction for sale. I also receive inbound calls from customers inquiring about updates and I make outbound calls to receive updates on accounts and to request any additional documents needed.
Axelon/Bank of America-Fraud Analyst-Phoenix, AZ. (06/2018-01/2019)
Responsibilities Include: Answer inbound calls from clients to verify transactions to verify whether a claim needs to be opened for unauthorized transactions. Ask probing questions to determine if fraud has occurred on account. Refer clients to appropriate departments for types of fraud and claims needed. Notate accounts according to policies implemented by banking institution.
Corporate Job Bank\AMR-Data Entry-Scottsdale, AZ. (02/18-05/2018)
Responsibilities Include: Review ambulance transport reports for accuracy and verify all required forms and signatures are on file.
Centene Corporation-Member Services-Tempe, AZ. (09/17-11/2017)
)Responsibilities Include: Answer inbound calls from members to process premium and binder payments by phone and answer questions member may have on eligible benefits, covered benefits and process any changes to their account.
Kelly Services/Assurant-Project Representative-Scottsdale, AZ. (03/17-08/17)
Responsibilities Include: Reviewing assigned flood insurance policies to determine whether a client has over payments on their policy due to flood zone changes, calculate refund amounts based on new premium amounts, and cancel and rewrite flood insurance policies with more beneficial premium amounts.
Western Hotel -Night Auditor-Gold Canyon, AZ.-(08/16-10/16)
Responsibilities Included: Greeting customers as they entered or left the hotel, checked customers in and out of rooms, inspected vacant rooms for cleanliness, prepared room availability reports for the next shift, and prepared nightly reports for the next shift personnel.
Lincoln Heritage Life Insurance-Phone Verifier/Underwriter-Phoenix, AZ.-(02/15-07/16)
Responsibilities Included: Answering inbound calls from agents to enter customer information into computer to determine type of coverage customer was available for, disclose any personal information to client that may have disqualified them for coverage, and review applications for completeness and accuracy before issuing insurance policy.
Medix Staffing/CVS Health-Medicare D Rep-Scottsdale, AZ.-(09/14-01/15)
Responsibilities Included: Reviewing Medicare Part D applications for accuracy, completing tasks related to address changes and return mail and submitting final application to Quality Control department.
Kelly Services/Cigna-Pharmacy Customer Service-Phoenix, AZ.-(02/14-09/14)Responsibilities Included: Completing pre-authorization process by reviewing faxes received for prescription medications and review faxes for medications and steps already completed by patient to determine if patient needed to take additional steps to be prescribed requested medication.
University of Phoenix-Academic Advisor-Phoenix, AZ.-(07/10-05/12)
Responsibilities Included: Answering inbound calls regarding concerns from customers regarding their schedules and transfer credits, make outbound calls to students to remind them of class schedules and address issues students may have with class, other students or instructors, complete pre evaluation of potential transfer credits for students and build or delete classes based on non-passing courses, prerequisites, and financial obligations.
University of Phoenix-Finance Advisor-(07/03-07/10)
Responsibilities Included-Making outbound calls to students to request information or documents to ensure completeness of financial aid application, make outbound calls to students to collect payment for any shortfall in funding, complete collection process on uncollected balances, take inbound calls from students to address issues pertaining to replying for financial aid, issues with other students, or instructors, and complete daily reports on retention of students still attending classes.
Education
Mesa High School-Mesa, AZ-Diploma received in 1995 for General Studies
University of Phoenix-Phoenix, AZ-Diploma received in 2009 for Bachelors of Science in Criminal Justice Administration
Skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Outlook, Inbound/outbound calls, fax machine, copy machine, cash register, multi-tasking, organization, written/oral communication, 10-key, attention to detail, excellent customer service, friendly demeanor, email, Internet Explorer, and current typing speed is 55 wpm.
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