Customer Service Csr
Resume:
Maribel Rueda **** Beach Ct
Denver, CO *****
*********@*****.***
EXPERIENCE
Pivot Rock Solutions, LLC, Denver CO 80237 — Collections September 2021 to February 2022
Manage daily queues given, make and take incoming calls, collect payments by debit card, checking accts, credit cards and taking payments from clients, make arrangements for payments in defaults and process accounts for manager review.
H&R Block, Westminster CO 80030 — CSR/TPA
March 2021 to April 2021
Answer phone, light filing, handle cash/credit/check sales, upload W2 for Senior Tax Professionals, set up appointments for virtual or in person and took tax courses to help enter information when needed. I AM Academy, Lakewood, CO 80226 — Operations Manager August 2015 to July 2020
Manage the front o ce, answering phones, enrollment and various duties. Organized events for the school and planned events for the school year and planned out routes for our pick-up routes.
Almost Like Home, Arvada, CO 80003 — Overnight Supervisor November 2014 - June 2016
Managing the night sta, light cleaning duties, caring for the elderly and some light cooking if required. Filed reports on occasions when needed for residents.
Cesar Chavez Academy-Denver, Denver, CO 80221 — Front O ce Receptionist/ Clinical Aide
September 2009 - June 2015
Answer phones, take attendance, enrollment, filing, caring for children when ill and administered medication to students that had prescriptions for medication. Certified thru DPS for these roles. Ana Marie Sandoval Montessori Dual Language, Denver, CO 80211 — Front O ce Receptionist
August 2008 - June 2009
Answered phones and assisted with enrollment questions. Covered classes when necessary.
SKILLS
Adaptability
10 key by touch
Excel Spreadsheet
Knowledge
Organizational Skills
Microsoft Knowledge
References
Susan Schell
Ivette Torres
Nikki Broker
Philancy Monk
Lisa Walden
Sonia Ramirez
LANGUAGES
Fluent Spanish and English
EDUCATION
North High School,
General Studies
Aug 1993 to May 1997
Community Interiors Inc., Commerce City, CO 80022 — Supervisor and Customer Service Rep
August 2007 - June 2008
Answered phones, scheduled for installation for carpet and paint jobs and needed to be down in the next couple of days. Made the schedule for both carpet and painters for the following day.
Alex’s Carpeting, Denver, CO 80219 — Owner/Installer August 2006 - June 2008
Installed carpet and supervised another crew that was working with our small company. Left apartments clean and ready to move in. Farmers Insurance, Westminster, CO 80031 — Customer Service Rep
August 2005 - June 2006
Answered phones, gave insurance quotes for Autos, Home and Businesses. Took payments for customers and answered any questions for the clients. Wild Card Casino, Black Hawk, CO 80422 — Bartender/Cashier August 2001 - June 2004
Served drinks, cleaned the slot machines while working at the bar.. Cashed checks, paid out jackpot and counted down at the end of the shift. American Family Insurance, Denver, CO 80211 — Customer Service Rep
March 1998 - June 1999
Answered phones, took information down for Auto quotes and took deposits to the bank at the end of the day.
Brookshire House, Denver, CO 80222 — Overnight CNA August 1997 - June 1998
Starting working in the laundry room while I took my CNA classes, cleaned rooms, changed the elderly, assisted them with anything overnight. AJ Restaurant Equipment Co. Inc, Denver, CO 80211 — Front O ce Manager
February 1995 - May 1997
Answered the phones, learned all the ropes to the company with ordering inventory and sales with restaurant equipment. Scheduled maintenance needed for restaurants and put a schedule together.
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