Customer Service Pharmacist

BAHAREH KHAKINEJAD, RPH, CMTM

Redondo Beach, CA,310-***-****, *.**********@*****.***, www.linkedin.com/in/baharehkhakinejad/, https://safe-rx.business.site

PROFESSIONAL PROFILE:

●Highly motivated pharmacist with years of experience in compounding and management.

●Solid foundation in medication therapy management (MTM), performing drug utilization reviews and patient consultations

●Hazardous and non-hazardous compounding and specialized in hormone replacement therapy (HRT), pain management and dermatological compounding medications.

● Certified Immunizer.

●consistently demonstrated teamwork, Interpersonal and organizational skills and leadership in order to ensure excellent customer service by Pharmacy associates.

RELATED EXPERIENCE:

Pharmacist, CVS Health (Jan 2022-Current)

● Management of pharmacy and client interactions including collaboration with other health-care professionals, patient counseling, complaint resolution, quality assurance

● Conduct drug regimen review and medication therapy management

● Ensure compliance with federal and state laws and regulations

● Immunization delivery.

MTM Pharmacist, Cienega Pharmacy (Specialty pharmacy) (Sep 2020-Jan 2022)

● Ensured the accuracy and appropriateness of all prescriptions filled, by completing Drug Utilization Review and Final Quality Assurance.

● Performed all tasks in consistent and compliant with policies, state and federal laws and complying with all record keeping and legal requirements.

● Performed CMR and MTM for patients with chronic disease (HIV, Cancer, Dyslipidemia, Asthma &COPD,Diabetes The performance score was 5 out of 5*on OutcomesMTM)

● Immunization captainship.

Pharmacist (and Intern Pharmacist), Brentwood Pharmacy (Aug 2018-Mar2020)

● Managed the day-to-day operations and filling prescriptions to ensure the accuracy and appropriateness of all prescriptions filled, by completing Drug Utilization Review.

● Performed all tasks in consistent and compliant with policies, state and federal laws and complying with all record keeping and legal requirements.

● promoted and implemented patient education such as smoking cessation programs, diabetes education, immunizations and collaborating with health care providers.

● Ensured profitability by managing inventory, prioritizing tasks, and directing workflow.

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Registered Intern Pharmacist, Northridge Hospital Medical Center (Oct2019-Des 2019)

●Provided information on drugs, drugs dosing, side effects, indications, contraindications and proper administration to the patient, which also involved patient-oriented services ●Performed antimicrobial Stewardship program (ASP) according to the protocols

Compounding Intern Pharmacist, The Remedy Pharm (Oct 2018- Aug2019)

● Compounded, filled and labeled wide verity of compounding formulations for human and veterinary use according to USP 795,797& 80, counseled patients in the areas of hormone replacement therapy, pain management and dermatological compounding formulations

● Monitored proper storage and inventory levels to ensure adequate supplies & medications.

● Communicated with medical professionals regarding to patient status and responses to medication to resolve patient issues.

● Noticed for providing exceptional customer service, educating the OTC department manager and associates to understand seasonal trends

Pharmacist Manager, Ebn Sina Pharmacy (Jan 2003-Jan 2014)

● Performed sterile and non-sterile hazardous compounding, pharmaceutical calculations, age/disease specific pharmacokinetic dosing and final review of all medications in order to ensure appropriate dispensation.

● Performed medical therapy management (MTM) for patient with chronic diseases and Collaborates with physicians and health care providers.

● Set goals, trained technicians, implemented best practices for hiring, training, retention, performance management, conflict resolution and quality improvement activities.

● Planed a profitable business with accurate sales, inventory management, and an effective financial management.

EDUCATION/ CERTIFICATIONS/LICENCES:

● Doctorate of Pharmacy, Pharm-D

● Pharmacist License (#RPH82031), NPI #117*******

● Medical Therapy Management Certificate (MTM)

● Diabetes Medical Therapy Management Certificate (DMTM)

●Critical Care Pharmacy Review Certificate (ASHP#L199186)

● Immunization Delivery Certificate (APHA)

●Managing Pain during the Opioid Crisis

●Parenteral Nutrition Safety

● Certificate of completion in BLS/CPR/AED

●Smoking Cessation Treatment Pathways: New Guidance

PUBLICATION:

Doctorate Thesis "Evaluation of the teratogenicity of fennel essential oil (FEO) on the rat embryo limb buds culture" was published in Pub Med, Toxicology in Vitro, 2004 Oct; 18(5):623-7. PMID: 15251180 and ELSEVIR, Volume 18, Issue 5, October 2004, Pages 623-627

ADDITIONAL SKILLS:

Software and Computing:

●PCCA ●Microsoft Office ● Mirixa & OutcomesMTM

● Digital RX, Cerner ●Micromedex, ● Medscape

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