Sophanith (Sophy) Ros

Long Beach, CA 562-***-**** adqx7n@r.postjobfree.com

EducaFon

Newbridge College Long Beach, CA

Medical Assistance Program Cer7ficate May 2011

Long Beach City College, Long Beach, CA

General Studies June 2010

Experience

Aerotek Nov 2019- 2020

Customer Solu,ons San Jose, CA

● Inbound- Dealing with repair request from sales reps, physician or surgeon

● Repair/loaner Emails request through Service portal

● Coordina7ng the exchange of a loaner scope

● Determining if in warranty or not

● providing update on repair status, FedEx tracking info and contract info

● De- escala7ng of the situa7on when physicians are upset or in urgent need of a scope Wash MulF-Family System Sept 2018- Nov 2019

Customer Service Representa,ve Rancho Dominguez, CA

● Provided excep7onal customer service experiences to all customers by resolving all customer needs and issues within the first call

● Subject maUer expert charged with accurately explaining customer account inquiries and disbursement inquiries

● Achieved 65% sales every month surpassing the individual sales goal of 30%

● Generated revenue reports and provided correspondences to internal and external customers

● Coordinated sales-related ac7vi7es between mul7ple departments to ensure accuracy of sales transac7ons

Mercury Air Cargo Feb 2018- Sept 2018

Import Customer Service Representa,v e Los Angeles, CA

● Greeted and assisted customers while ensuring proper documenta7on of all transac7ons

● Completed data entry ac7vi7es to correct discrepancies in documents

● Prepared Import documents for the flight and US Customs

● Encoded data needed in the Airline Opera7ng System for all daily flights

● Assisted inbound and outbound customers with any inquiries

● Examined manifest, bills of lading and air waybill to determine appropriate procedure to release cargo

Bank Of The West May 2017-Sept 2017

Customer Service Representa7ve San Bruno, CA

● Resolved customer issues or ques7ons regarding loan ques7ons and billing complaints

● Provided updates to dealership services regarding loan status of accounts

● Maintained records of dealers/customer interac7ons and transac7ons by recording details of inquiries, complaints, and comments .

RoadEx Sept 2015- Oct 2016

Customer Service Representa7ve/Dispatcher San Francisco, CA

● Answered inbound customer phone/emails, opened shipment orders and provided shipment update to customers.

● Monitor and answer dispatch radio(s) to ensure drivers were supported at all 7mes

● Contacted Airline and CFS to verify cargo shipments availability

● Tracked and traced exis7ng shipment and provide place of delivery to customers and updated tracking on our website

KW InternaFonal (Samsung Call Center) Feb 2014 – Feb 2015 Customer Service Rep Carson, CA

● Answered inbound phone call and placed outbound calls to customers regarding recent inquiries

● Answered inquires by clarifying desired informa7on, researching, loca7ng, and providing informa7on

● Resolved problems by clarifying issues; researching, and exploring answers and alterna7ve

● Completed data entry ac7vi7es to ensure the customer database was accurate and up to date Stratmar Retail Services ( LAX Southwest) May 2013- June 2014 In-Airport Sales Representa7ve (Chase Card Representa7ve) Los Angeles, CA

● Promoted, adver7sed, and sold credit card services to inquiring customers

● Provided excep7onal customer service to inbound customers and answered ques7ons regarding their credit card accounts

● Exceeded sales target by 15% each quarter by providing upsell deals to customers on the first Call

Reference

Ilean Song- 562-***-****

Teresa Vinoukkun 669-***-****

Phavy Smith 562-***-****

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