Customer Service Utility Clerk
Resume:
TRACY ANNE ESPINOZA
*** * *******, *****, ** ****0
*********@*****.***
Professional Summary
Hardworking and reliable, focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow with the company with 16 years of great customer service.
Skills
Timesheet review
Employment tax knowledge
Data entry
Information protection
Report preparation
Payroll calculation
Accounts payable
Prepare paychecks
Balance accounts
Review timesheets
16 years of customer service
Experience
Payroll Clerk Oct 2019 Jul 2020
City of Lovington Lovington, NM
Created or updated payroll records by entering changes such as exemptions and insurance coverage.
Calculated employee federal and state income tax and social security taxes, unemployment, and worker's compensation to determine payroll liabilities.
Verified hours worked, attendance, and pay adjustments and posted information into designated records.
Processed paperwork for new employees and entered data into payroll system.
Balanced period-end reports and reconciled payrolls to bank statements.
Issued reports by analyzing data and compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
Computed wages and deductions and entered information into database.
Maintained payroll information by accurately collecting, calculating, and entering data.
Issued employee paybacks and statements of earnings and deductions.
Reviewed timesheets for accuracy and flagged errors to gather additional information or correct data.
Kept payroll information confidential, protecting operations and maintaining employee confidence.
Water Utility Clerk Jan 2005 Jul 2020
City of Lovington Lovington, NM
Maintained and updated files and records to support efficient water operations.
Followed established guidelines and procedures for opening and disconnection of water.
Preparing and mailing of customers water bills and statements.
Balancing daily cash drawers.
Preparing daily report and bank deposit
Taking customer payments and applying to customers accounts.
Working with the customer to resolve complaints and issues with the customers water account.
Balancing monthly water accounts
Recording and entering water meter reading into the system to prepare for monthly billing.
Accounts Payable Clerk May 2014 Oct 2017
City of Lovington Lovington, NM
Reviewed invoices for required backup documentation and payment approvals.
Coded and processed accurate invoices to obtain timely payments.
Process accounts payable forms, invoices, and checks, and perform various other bookkeeping functions.
Entered invoices into company accounting software, processing as many as 200 or more per month.
Maintained vendor and contractor records and kept proper W9 documentation on file.
Researched payment issues and outstanding checks.
Reviewed customers' billing questions and provided required documentation to resolve issues.
Followed up with vendors, managers, and other employees to resolve open issues and discrepancies.
Generated and shared daily, weekly, and monthly reports with management on pending payments, accounting, and statements involving weekly aging reports and month-end closing reports.
Discretely handled confidential information, including guest records.
Coded all transactions according to the internal company system to avoid errors.
Education
High School Diploma May 1987
Lovington High School Lovington, NM
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