Customer Service Medical Billing

Renee Gourgon

**** ******** **** ****** **. K*B *J5

Contact: 343-***-**** (cell) ******-*******@*******.** OBJECTIVE: An experienced customer service professional with a background in Community Service has more than 10 years’ proven experience in the service industry. Recently completed Medical Office Administration and looking to expand my knowledge to medial office support jobs. EDUCATION:

Medical Office Administrator with Ward Clerk Specialist, Diploma. Willis College of Business, Technology, Healthcare - Ottawa, ON, June 2015 - 2016. Community Service Worker, Diploma

Herzing College- Ottawa, ON, May 2014 - 2015

SKILLS AND INTEREST:

Medical Office:

Proficiency in Microsoft Office (Excel, Word, Access, PowerPoint, Outlook) Software.

Experience with EMR

Creating Policy and Procedure Manual.

Creating Medication Reference Manual and Design.

Creating Conference Agenda and Brochure.

Business communications in written and presentations Accounting:

Medical Billing and Record Keeping.

Payroll Management.

Basic Accounting, Bank Reconciliation, Cheques and Deposits. Ward Clerk Specialist:

Proficiency SimChart Software.

Hospital Admission and Discharge Clerking.

Medical Device and Equipment knowledge.

Medication Administration.

IV Therapy Nursing.

Intensive Care Unit.

Basic Knowledge of Anatomy

Medical Laws and Ethics

Diagnostic and Laboratory Tests

Clinical Pathology

Pharmacology

Transcriptions

Terminology

First Aid and CPR

Community Service Worker

Social worker skills

First Aid/ CPR

Elder Abuse Prevention

A.S.I.S.T- Suicide Prevention

Harm Reduction- City of Ottawa

Rapid Aids Testing

2

Non Violent Crisis Prevention

Addictions

Psychology

Sociology

Mental Health

Family support

Family/Child access support

WORKING EXPERIENCE:

Top to Bottom Cleaning services

Full time

2021

Construction/Customer Service- Fulltime/Seasonal

Lawrenson Construction 2010 - 2013

Customer Service - Fulltime

Mc Donalds, Ottawa, ON. 2006 - 2008

Customer Service- Fulltime

Giant Tiger, Ottawa, ON 2005 - 2006

Construction/Customer Service-Fulltime/Seasonal

Amica Paving and Sealing Ottawa, ON 2004

3

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