Center Representative Production Operator

TAMERIA JEFFERSON

**** * **** **, ****** CITY, MO 64130 · 816-***-****

*******.*********@*****.***

EXPERIENCE

**** – PRESENT

MANUFACTURING PRODUCTION OPERATOR, THERMOFISHER SCIENTIFIC

Document production activities accurately and check personal work for quality and compliance. Investigate and remedy any production or quality failures. Conduct accurate and efficient inventory following guidelines provided by contract. Set up and adjust equipment to run a variety of product.

2019 – 2020

TAX PREPARER, jackson hewitt annette center

Accurately prepare federal and state tax returns for both individual and small business taxpayers. Follow federal and state law offering advice on potential obligation liabilities. Conduct face to face and phone interview to clients to get a thorough picture of financial situations. Verify totals from previous forms for accuracy and calculate invoice for form preparation fees.

2017 – 2019

TAX EXAMINING TECHNICIAN, internal revenue service

Take and place calls to clients to answer tax questions. Ensure the confidentiality of all clients by following all company policies and procedures. Attend to business needs by promoting our services and improving the overall customer experience. Screen documents, forms, and letters addressed or routed to various offices.

2013 – 2017

CONTACT CENTER REPRESENTATIVE, internal revenue service

Maintain records for each case; including contact made, telephone numbers, and actions taken. Contact taxpayers by mail or telephone to address discrepancies and to request supporting or additional documentations. Send notices to taxpayers when accounts are delinquent. Impose payment deadlines on delinquent taxpayers and monitor payments to ensure that they are met. Review filed tax returns to determine whether claimed tax credits and deductions are allowed.

EDUCATION

SPRING 2007

ASSOCIATE’S DEGREE IN LIBERAL ARTS, PENN VALLEY COMMUNITY COLLEGE

SKILLS

CASE MANAGEMENT

ATTENTION TO DETAIL

ORGANIZATION

FINANCIAL SOFTWARE

FEDERAL TAX REGULATIONS

CUSTOMER SERVICE

Contact this candidate