Customer Service Data Entry

RAHMAN IDOWU

Phone: 443-***-**** ***********@*****.***

EDUCATION

Associate of Applied Science: Automotive Technology August 2011

Kennedy-King College

CHICAGO, IL

EXPEREINCE

Warehouse Loader/Picker August 2014 – Present

PepsiCo, Jessup, MD

Experienced working in a warehouse environment (e.g., order selector/picking product storage, product staging, powered pallet jack/forklifts, etc.)

Maintained proper housekeeping standards in work area

Experienced working in a team environment to complete several tasks

Warehouse Associates April 2013 – July 2014

Walmart, Columbia, MD

Engaged with vendors and drivers with a positive attitude

Interacted with customers and provided supportive service

Operated heavy machinery to unload several products

Automotive Technician February 2013 – July 2014

Passport Honda, Silver Hill, MD

Performed state inspections using appropriate equipment and adhering to prescribed rules, standards and procedures

Ensured that all vehicles met CarMax Final Quality Standards.

Provided outstanding customer service at all times.

Maintained and upheld special equipment

Office Staff and Driver December 2011 – June 2013

Goodnews Learning Center, Temple Hills, MD

Updated paperwork, maintained documents, and word processing

Safely transported students to and from the center

Assisted in organizing lesson plans focused on age and level appropriate material

Automotive Technician March 2010 – July 2011

F.T Motor Inc, Chicago, IL

Specialized in removal and replacement of tires, struts and brakes

Communicated with customers regarding vehicle issues and potential repairs

Followed checklists to verify that all important parts were examined

Performed efficient evaluation of vehicles to ascertain the extent of damage or malfunction

Contributed to repeat and referral business by using strong customer service and problem-solving skills

Vacuumed car interiors to remove debris and dirt. Also cleaned upholstery and surfaces

Sealing System March 2007 – August 2008

Federal Mogul – Skokie, IL

Inspected finished products for quality and adherence to customers’ specifications

Coordinated operational improvements to enhance quality, improve production times and reduce cost

Handled machine operation startups by inserting control instructions into control units

Operated production equipment in accordance with current good manufacturing practice and standard operating procedures

SALES MANGER December 2005 – January 2007

Jojo Motors Inc – Calumet City, IL

Handled sales lead and calls with team members to establish sales and customer retention goals

Orchestrated the hiring and training process for all sale staffs

Determined merchandise price schedules and discount rates

Monitored customer preferences to determine focus of sales and efforts

Resolved customer complaints by exchanging merchandise, issuing refunds, and adjusting bills

SKILLS

-Competent in diagnosis and repair, suspension and alignment, calibrating systems

-Proficient in Microsoft Applications, OneDrive, Google Drive, & data entry

-Skilled in Windows (Vista/XP/95/98/ME) Operations Systems

-Established a deep understanding of brake repair, replacement system, and electrical maintenance

-Capable of troubleshooting skills

Contact this candidate