Customer Service Agent
Resume:
**-**-**** - **-**-2017
2013
2013
Allison Howell
***** ***** **. ****, ** 48377
+1-248-***-**** **********@*****.***
Objective
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. I am actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.
Experience
Dynamic BDC
Training and Coaching Specialist
Create and update training materials. Conduct entire on boarding hiring process. Teach and coach on the customer service fundamentals and how to build rapport with customers. Train new hires on multiple chat platforms. Provide real time coaching. Dynamic BDC
Supervisor
Handle agent schedules and availability. Manager the chat/concierge floor, sending breaks and assisting agents with any possible questions. Maintain a team of 10 agents QA, CTPH stats, and attendance. Assist with chat when needed. Dynamic BDC
Customer Service Agent
Answer inbound and outbound calls. Maintain multiple inbound chats at once. Set appointments. Generate leads. Provide great customer service. Maintain 60 calls per hour or 15 chats per hour.
Education
Lakeland high school
Mathematics
3.5
Oakland technical schools
Cosmetology
4.0
Skills
Great with people of all ages.
Good listener.
Keeps work environment clean and neat.
Very creative, out side of the box thinker.
Great math skills.
Quick learner.
Proficient in Microsoft office accounts. Excel, word, powerpoint, ect. Great multi tasker.
Excellent sense of urgency.
Very effective communication skills.
50+ WPM.
Basic understanding of computer software.
Solid decision making skills.
Great problem solving skills.
Team player.
Reference
Kaitlin Frohn - "Mike Soavie Chevrolet"
Sales Specialist
Jennifer Kearns - "Dynamic BDC"
Supervisor
Taylor's Buelow - "The Beach Tiki Bar and Boil"
Manager
Dillon Asmar - "Dynamic BDC"
Chat Agent
Contact this candidate