Customer Service Operations Technician

Stacy Reverman

513-***-**** **********@*****.***

Core Competencies: AP/AR, Accounts Payable, Microsoft Office Suite, Collections, Customer Service, Appointment Setting, Administrative/Receptionist Work, Customer Service, Data Entry Employment History

08/15-Present ADMINISTRATIVE ASSISTANT Jani-King of Cincinnati

● Primary point of contact for office visitors

● Appointment setting for gaining new franchises

● Cold calling potential new franchisees

● General accounts payable duties, including invoicing and follow-up on past due invoices

● Providing exemplary customer service

● Receptionist tasks including answering phones, transferring calls, writing emails, general office work

● Set up and fill out paperwork for new LLCs.

03/14-06/15 COTA/L Applied Behavioral Services

● Make Treatment Plans based on each child

● Group sessions with 3-5 children per group

**Went back to school to receive COTA certification** 11/02-09/10 FINANCIAL OPERATIONS TECHNICIAN Anthem BCBS

● All accounts payable tasks

● Answer phones and emails

● General office duties/clerical work

04/01-10/01 MEDICAL RECEPTIONIST Michael G Pordy, M.D.

● Answer phones

● Make appointments

● Call in prescriptions

● Collect co-payments

Education

● 2013 Brown Mackie College; Associate of Applied Science: Occupational Therapy

● 1998 Ivy Tech State College; Associate Degree: Medical Assisting/Medical Receptionist Volunteer/Other Experience:

● Zumba Instructor 07/10-11/12

● Assisted with Half Marathon/5K run Mason High School for Epilepsy 11/12

● Attended Occupational Therapy Student Conference, Louisville, KY 2013

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