Customer Service Administrative Assistant
Resume:
Sheila M. Golden
**************@*****.***
Objective:
I have over 12 years of experience working as receptionist with various clients.
Extensive experience in maintaining current customers and brining in new customers and business.
Utilized software for data entry of customer service information for accuracy and quality control.
I have worked in a Call center environment with the capability of working both dependently or independently through supporting systems such as the intranet or via chat.
I am a local of Syracuse, New York, meets the hiring criteria of any Administrative Assistant and is interested in working with any firm in the surrounding Syracuse area.
Work experience:
Van Duyn Rehabilitation and Nursing Center
Administrative Assistant Mar/2020- Present
Responsibilities
Asst. to Director of Nursing
Inputting documented information into patients files
Scanning and labeling patient information
Scheduling interviews for potential employees
NexGen Power Systems Jul/2019—Jan/2020
Administrative Assistant
Responsibilities:
Processing paperwork for new-hires and rehires
Criminal and credit background checks
Scheduling shifts
Scheduling for proper footwear and eyeglass pick-up
Back-up for Human Resource Manager
Carrier Corporation, NY Nov/2018 — Jul/2019
Customer Service Representative
Responsibilities:
Answered calls from Carrier homeowners
Referred homeowners to dealer in their local area for service
Received callers providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner
Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals
Utilized software for data entry of customer service information for accuracy and quality control
Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership
Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems
Spectrum Dewitt, East Syracuse, NY Jun/2013 — Nov/2018
Customer Service
Responsibilities:
Responsibilities consists of interaction with customers by way of telephone to assist and answer questions relating to a customer's account, taking payments or equipment and service inquiries
Transitioned accounts from regional billing to national billing
Sent out new billing information
Call center environment with the capability of working both dependently or independently through supporting systems such as the intranet or via chat.
An adaptable, efficient, patient communicator and good listener who applies sincerity and responsibility to create helpful customer relationships.
Provide resolutions with billing, products and services and general information inquiry.
Edwards Home for Adults, Syracuse, NY Dec/2009 - June/2013
Medical Receptionist
Responsibilities:
Answer phones
Schedule appointments for patients
Arrange transportation for patients for doctor appointments
Cooper Crouse Hinds, Syracuse, NY Sept/2004 - Dec/2009
Human Resource Assistant
Responsibilities:
Processing paperwork for new-hires and rehires
Criminal and credit background checks
Scheduling shifts
Scheduling for proper footwear and eyeglass pick-up
Back-up for Human Resource Manager
Bank of America May/1997-Sept 2004
Responsibilities:
Processing paperwork for Customer Investments
Selling of bank services
Processing bank transactions
Balancing vault
Processing ATM transactions
EDUCATION: June/1980
Onondaga Community College
27 College Credits
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