Business Analyst Associate Consultant

Nancy Foygel

972-***-**** ● New York, NY ● *******@*****.*** ● www.linkedin.com/in/nancyfoygel/

EXPERIENCE

Associate Consultant November 2021 - Present

ArcLight Consulting Remote

● Analyzing customer requirements and developing functional specifications for a new feature or implementation.

● Configure Oracle HCM Cloud to meet requirements of customers in order to facilitate rapid prototype turnaround.

● Developing easy-to-use user interfaces to promote product usage.

● Leveraging workflow, collaboration, and social networking technologies to enhance our product portfolio.

● Utilize change management principles for communication and training to ensure a seamless product adoption. Develop training content and process flows to drive adaptation.

● Responsible for successful testing of developed solutions including User Acceptance Testing and working with the users to validate the solution.

● Hands-on configuration working with functional set up across multiple modules such as Talent Management (including Learning), Compensation, ORC, and Core HR.

Product Service Management Analyst March 2019 - November 2021 Northwell Health New Hyde Park, NY

● Lead implementation of knowledge management through the design of the knowledge base content library. Worked across multiple modules within Oracle HCM Cloud to develop proper technical documentation and knowledge base artifacts. Consult business areas across all modules on best practices to create a knowledge base infrastructure of support for end-users.

● Collaborated with implementation teams and stakeholders to identify high-impact training and communication opportunities. Lead team members to execute training and communication plans.

● Managed multi-level projects for HR initiatives and technology implementations by designing and executing training/communication plans to facilitate technology adaptation. Trained stakeholders on new technology implementations by creating and providing resources such as system-guided learning, job aids, training videos, and knowledge base artifacts.

● Facilitated training sessions through WebEx, Zoom, Microsoft Teams, and Live Conferences to deliver content and engage audiences via polling, gamification, and live surveys.

● Researched gaps in end-user knowledge to improve user experience, provide just-in-time training, and support the customer.

● Analyzed results of training, communication, and knowledge content through survey assessments and key analytics from the Help center to identify trends and lessons learned for future projects. Advice management of results and recommended next steps.

● Created and designed end-to-end in system Oracle Guided Learning (Splash Tips, Process Guides, Smart Tips, and Launchers). FlexStaff Admin Intern Nov. 2018 - March 2019

Northwell Health New Hyde Park, NY

● Organized and prepared HR service delivery workshop sessions.

● Researched HR materials to support seamless Oracle HCM cloud conversion.

● Operated as a Business Analyst, creating process maps and knowledge support.

● Developed SOP for the HR Service Center to use for onboarding and transitioning to Oracle HCM Cloud.

● Completed eLearning for Oracle University - Oracle HCM Cloud: Human Resources Help Desk. Office Coordinator Aug. 2012 - Aug. 2019

DFW Limousine Service Dallas, TX

● Overseeing Accounts Payable and Receivable, processing client invoices, bookkeeping and creating monthly variance reports.

● Responding to calls from clients; providing service and account information.

● Coordinating client and driver communications.

● Supporting business development and brand awareness initiatives; creating marketing collateral and delivering stellar levels of customer service.

EDUCATION AND DESIGNATIONS

University of Texas at Dallas Bachelor of Arts inBiology August 2018

● Member of Alpha Gamma Delta; serving as Purchasing Chair

● Member of Doctors Without Borders, Student Chapter Professional Development

● Certification in Emotional Intelligence

● Introduction to Project Management Certificate

SKILLS

Content Design Communication and Training Strategy Data Analysis Microsoft Office Suite Articulate Storyline Articulate Rise

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