Service Representative Customer
Resume:
Twana Ross
Daytona Beach, FL *****
**************@*****.***
Work Experience
Patient Care Technician
Advent health - Daytona Beach, FL
January 2018 to March 2021
• My job duties were taking care of each patient that came into the hospital. When a patient came in my main goal was getting them well so that they could go home to there loved ones. Home Care Aide
American geriactric care group - Holly Hill, FL
October 2016 to October 2016
My job duties were to go to my patients home to take care of them and Current whatever needs they may have.
TSR
American Support LLC - Daytona Beach, FL
February 2015 to February 2015
- I did both inbound and outbound for Comcast and Brighthouse cable. Taking 06/2016 orders for new customers to set of cable services also calling customers to get them to upgrade there services.
Customer Service Representative (CSR)
Evergreen - Daytona Beach, FL
March 2012 to March 2012
- The job consist of making outbound phone calls to customers of different 11/2013 cable companies such as Comcast, All connect and offering them different premium Channels or a bundle with Internet, phone, and cable..
Customer Service Representative
Dme Automotive - FL
January 2010 to January 2010
- Make outbound customer service, prospect and equity calls to current and 02/2012 potential automotive dealership clients in a friendly, professional and assertive manner with the objective of setting a appointment .
Cashier
Walmart - Daytona Beach, FL
April 2004 to April 2004
Responsible for receivables in the form of cash, check, credit and debit payments . Accountable for managing cash till including close out, balancing 10/2010 and timely money drops. Attentive to customers needs and maintained neat and orderly merchandise.
Customer Service Representative
FIRST DATA - Daytona Beach, FL
August 2001 to August 2001
Act as a initial customer contact, received inbound phone calls and provided
• timely and courteous assistance to customers making collect, and person to person call for sprint in addition to outbound calls for bell south offering long distance to bell south customers.we also activated credit cards for American
Education
Some college in Medical Assistant
Daytona College - Ormond Beach, FL
June 2018 to August 2019
High school diploma
Tift County High School - Tifton, GA
August 1991 to June 1994
Skills
• Caregiving
• Home Care
• Medical Terminology
• Patient Care
• Vital Signs
• I can navigate the ma word interface. Create new documents and open existing documents. Also edit and format text, paragraphs, and whole documents and much more. (5 years)
• Medical Office Experience
• Hospital Experience
• Medical Records
• Meal Preparation
• EMR Systems
• Laundry
• Data Entry
• Medical Scheduling
• HIPAA
Certifications and Licenses
CPR Certification
CPR Certification
First Aid Certification
Assessments
Basic attention to detail — Completed
May 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Nursing assistant skills — Completed
May 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Completed
Patient-focused care — Proficient
May 2021
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Proficient
Work motivation — Familiar
May 2021
Level of motivation and discipline applied toward work Full results: Familiar
Data entry: Accuracy — Proficient
May 2021
Entering data quickly and accurately
Full results: Proficient
Administrative assistant/receptionist — Completed
May 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Home health aide skills — Familiar
May 2021
Providing care to patients in a home setting
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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