Inside sales

CRAIG SMITH

Moore, SC 864-***-****

**************@*****.*** https://www.linkedin.com/in/craigsmith44/

Professional Experience

Sunbelt Rentals, Spartanburg, SC 2021 to Present

Inside Sales Representative

Directly responsible for rental of equipment, sales of merchandise, and knowledge of assets to cash and corporate account holding customers. Develop relationship with customers and act as go-between for outside sales representatives, dispatch, and other branches. Maintain custody of equipment and manage check out/ check in processes. Book reservations and fulfill contracts with customers. Answer phone calls and coordinate pickup and delivery of equipment. Responsible for closing/ lock up of store branch. Maintain proper records, paperwork, and updated electronics.

Key Accomplishments:

oAdapted to change in requirements, physical aspects of job.

oCoached new coworkers through complexities of job and provided superior customer service.

oAssisted in activation of numerous corporate accounts and supported outside sales representatives.

C&C Indoor Range, Boiling Springs, SC 2016 to 2021

Retail Sales/ Instructor

Build rapport and understand customer needs while providing recommendations and instructions for specific products. Teach introductory classes to customers with minimal experience and train them on proper handling, cleaning, storage, and overall safety in individual and group settings. Oversee and conduct live fire ranges safely. Reconcile cash drawer and charged with store shutdown. Manage sales for retail shop and gun range.

Key Accomplishments:

oCreated training materials and curriculum for introduction to firearms course.

oDesigned and facilitated CWP course to State of SC standards.

oRetooled customer training session after noticing customer wasn’t picking up instructions quickly. Took extra time to provided very thorough and detailed notes leading to positive response and completed training.

United States Marine Corps, Jacksonville, NC 2008 to 2015

Osprey Airframe Mechanic (2011 to 2015)

Task Force Movement Control Center Coordinator (2014 to 2015)

Marksmanship Coach (2012 to 2015)

Tank Crewman (2008 to 2011)

Trained junior Marines throughout each experience on tank systems, weapon safety, logistics, and mechanical issues. Conserved and repaired aircraft and tank systems including composite materials, components, wheel, and hydraulic systems. Coordinated with other maintenance shops on material logistics. Ensured proper safety protocols and habits were implemented during training.

Key Accomplishments:

oCoached, trained, and monitored performance for 20 maintenance technicians.

oSuccessfully trained nearly 100 active-duty Marines qualified for basic marksmanship training.

oInstructed, trained, and supervised Marines in utilization of various service weapons in group and 1:1 settings.

oProvided logistical support to over 1,000 Marines with on-time delivery of freight, bus, and tactical movements.

oAwarded “Iraqi Freedom Campaign,” “Certificate of Commendation,” “Plank Owner,” and 2 “Good Conduct” designations.

oCoordinated with Marine Logistics Group to ensure accurate and successful delivery of millions of dollars in equipment for thousands of Marines across the East Coast.

Areas of Strength and Expertise

oTraining

oAccount Management

oCustomer Service

oSales

oCurriculum Development

oInstruction

oTerritory Management

oBusiness Development

oFacilitation

Education

Bachelor of Science, Business Administration University of South Carolina, Upstate, Spartanburg, SC, 2019

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