Program Assistant Patient Services

Objective

As a dedicated and knowledgeable professional with 10 years of experience in the mental health field from inpatient psych and outpatient psych, I seek to bring my abilities to increase the effectiveness of your organization. I am a self-motivated professional with skills that balance client and patient services, communications ability, and up-to-date knowledge to deliver productive and effective results.

Work History

Montgomery County Emergency Service- Norristown, PA Psych Tech & Unit Clerk 2012- 2018

nEducated on substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.

nObserved and monitored client behavior and responses to treatment.

nRecorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow, and restraints.

nFacilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.

nOversaw the unit office, carrying out any necessary administrative tasks for operation.

Horizon House- Norristown, PA Program Assistant 2018-2021

nResponsibility with assisting in organizing, coordinating and monitoring all non-clinical operations

nAnswer phone calls while following triage and coordination of communication between the team and participants.

nObtain answers to questions for participants/and their families, also for community resources and other agencies.

nWould take calls of participants while they would be in crisis mode, and would temporarily manage them until other staff would become available.

nProvide general clerical support and assistance including typing, filing, record keeping, scheduling inter and intra agency communications, and receiving, plus many other related office procedures.

Education

ASSOCIATE OF SCIENCE: Criminal Justice

Montgomery County Community College- Pottstown, PA, 2008

BACHELOR OF SCIENCE: Criminology

Albright College- Reading, PA, 2010

Skills

*Efficient within work duties * Dependable * Desire to help others * Culturally Sensitive * Knowledge of Crisis Techniques *

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