Front Desk Management Assistant

Laure Knigg

Santa Rosa, CA 707-***-****

************@********.***

EDUCATION

University of California, Berkeley -

Berkeley, California 2022

Bachelor of Science, Society &

Environment;

Concentration in Global Environmental

Politics

PROFESSIONAL EXPERIENCE

AUGUST 2016 – February 2020

Backstage Management Assistant

Cottonwood Catering, Santa Rosa, CA

- Curated a high quality dining experience

- Communicated efficiency with staff to

replenish necessary food supplies and

serving equipment on a moment to moment

basis

- Ensured timely delivery of meals in a high

stress environment

Chef’s Assistant

- Prepared meals with consistency, attention

to detail, and aesthetics

FEBRUARY 2019 – AUGUST 2019

Lead Barista

Taylor Lane Coffee, Sebastopol, CA

- Built strong rapport with guests and

provided friendly service in a fast-paced

coffee house

- Trained and supervised coworkers

- Assisted guests with queries and resolved

complaints quickly and efficiently

FEBRUARY 2018 – AUGUST 2018

Front Desk Attendant, Hotel Healdsburg,

Healdsburg, CA

- Engaged with community event partners

to provide guests with personalized

experience

- Managed and directed coworkers to

coordinate guest’s special requests

- Input precise data entry and managed

email communications

- Ensured customer satisfaction with

creative problem solving

VOLUNTEER WORK

JUNE 2017 – AUGUST 2017

ESL Teachers Assistant, Colegio Arauco,

Arauco, Chile

- Assisted in a bilingual history class

- Tutored and supervised fourth grade

students

JUNE 2018 – AUGUST 2018

Food Bank Clerk,

Food For Thought, Forestville, CA

- Greeted guests with guaranteed privacy

and confidentiality for our patients

MAY 2017 – JUNE 2017

Research Intern

Transition Sebastopol, Sebastopol, CA

- Compiled research for supervisors

- Collaborated with team members to

brainstorm ideas for website and content

creation

SKILLS

Engaging conversationalist and public

speaker, attentive to detail, creative writer,

artistic, eager and responsive team member,

knowledgeable in Google Suite and Canva

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